Julia Wall
Greendale,WI
Summary
Dynamic Hourly Manager with a proven track record at Cousins Subs, where I led teams to enhance customer satisfaction and maximize performance. Skilled in customer service and complex problem-solving, I effectively managed costs and motivated employees, significantly improving operational efficiency and team agility without exceeding budget constraints. Dedication is what is most important for my success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hourly Manager
Cousins Subs
07.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Associate of Applied Science - Radiography
Milwaukee Area Technical College
Oak Creek, WI03-2027
High School Diploma -
Cudahy High School
Cudahy, WI06-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
Certification
Microsoft Word Certified and very experienced with Mircosoft Office and Excel.
Timeline
Hourly Manager
Cousins Subs
07.2020 - Current
Associate of Applied Science - Radiography
Milwaukee Area Technical College
High School Diploma -
Cudahy High School
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