JULIA WALLACE
Napa
Summary
Customer-focused professional with over a decade of experience in food service, caregiving, and administrative support. Recognized for strong multitasking abilities, clear communication, and a friendly, team-oriented attitude. Proven ability to excel in dynamic environments and deliver high-quality service.
Overview
16
16
years of professional experience
Work History
Restaurant Server
Applebee’s Bar and Grill
06.2022 - Current
- - Greet guests, take orders, and deliver food efficiently in a fast-paced environment
- - Ensure order accuracy using POS system
- - Provide excellent customer service to build rapport and encourage repeat visits
- - Stay informed on daily specials to promote upselling
Care Provider
IHSS Public Authority
08.2018 - 01.2022
- - Assisted clients with personal care, transportation, and household chores
- - Provided compassionate, reliable in-home support to promote client independence
Receptionist
Ruff Chiropractic
02.2014 - 06.2016
- - Managed appointment scheduling and front-desk operations
- - Communicated with clients and maintained up-to-date records
- - Handled multi-line phone system and directed calls appropriately
Barista
Barking Dog Coffee Roasters and Cafe
06.2012 - 01.2015
- - Prepared a variety of hot and cold beverages
- - Recommended products based on customer preferences
- - Maintained cleanliness and inventory of customer service areas
Restaurant Server
Black Bear Diner
03.2009 - 09.2012
- - Greeted customers, took orders, and explained daily specials
- - Maintained clean and stocked server areas
- - Upsold appetizers and specialty drinks to boost sales
Education
High School Diploma -
Sonoma Valley High School
Sonoma, CA06.2006
Skills
- Guest Service
- Exceptional communication
- Team collaboration
- POS system operation
- Menu Memorization
- Daily Specials Memorization
- High Volume Dining
- Problem Resolution
Timeline
Restaurant Server
Applebee’s Bar and Grill
06.2022 - Current
Care Provider
IHSS Public Authority
08.2018 - 01.2022
Receptionist
Ruff Chiropractic
02.2014 - 06.2016
Barista
Barking Dog Coffee Roasters and Cafe
06.2012 - 01.2015
Restaurant Server
Black Bear Diner
03.2009 - 09.2012
High School Diploma -
Sonoma Valley High School
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