Julia Whitt
Point Pleasant
Summary
Patient Accounts Manager at Holzer with a proven track record in enhancing billing accuracy and managing patient billing and payments. Skilled in HIPAA compliance and staff training, I excel in problem-solving and communication, driving team performance and ensuring financial standards are met while educating patients on assistance programs.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Patient Accounts Manager
Holzer
Gallipolis, OH
01.1997 - Current
- Managed daily operations of patient accounts receivable department and supported adherence to policies and procedures.
- Designed, implemented, and upheld financial counseling and collection protocols.
- Supervised hiring and training of staff, delegated tasks, resolved issues, and provided performance evaluations to recommend personnel decisions.
- Monitored accounts receivable and assisted in addressing issues or opportunities.
- Executed process enhancements to improve billing accuracy and decrease claim denials.
- Guided and supported new staff in understanding patient account management systems and procedures.
- Worked with clinical departments to quickly and effectively resolve billing discrepancies.
- Reviewed workflow processes to identify opportunities for efficiency improvements within patient accounts department.
- Created training materials to standardize procedures and boost team performance metrics.
- Coordinated audits of patient accounts to confirm compliance with financial standards and best practices.
- Collaborated with finance departments to accurately reconcile accounts and ensure correct documentation of all patient charges.
- Effectively managed a high volume of patient accounts by prioritizing tasks and allocating resources based on case urgency.
- Educated patients on available financial assistance programs, including presumptive Medicaid.
Education
High School Diploma -
Point Pleasant High School
Point Pleasant, WV05.1991
Skills
- HIPAA compliance
- Collections experience
- Staff training and development
- Insurance verification
- Payment processing
- Verbal and written communication
- Follow-up skills
- Insurance collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Employee supervision
Certification
HFMA Certified Revenue Cycle Representative
Timeline
Patient Accounts Manager
Holzer
01.1997 - Current
High School Diploma -
Point Pleasant High School