Kim Jordan
Katy,United States
Summary
Dynamic Patient Accounts Manager with over 30 years in Healthcare Management. A proven track record at Kindred Healthcare, enhancing billing accuracy and maximizing revenue. Excelled in staff training and development, alongside expert knowledge in healthcare billing and coding practices including Pharmacy Coding and expected reimbursements
Achieved a 100% Client retention rate at OSI Financial Services through strategic client service management. Resolved Client issues timely and effectively. Maintain an excellent relationship with Client based by meeting deadlines. Setup monthly meeting to ensure company met client expectations.
Overview
37
37
years of professional experience
Work History
Patient Accounts Manager
Kindred Healthcare
09.2016 - 01.2025
- Managed Commercial, Manage Care and Medicaid Billing Staff
- Responsible for Insurance Verifications/Pre-Billers to ensure correct Payers are identify accurately upon admission
- Identify accounts that require Prior Authorization
- Frequently worked with Case Management regarding missing Authorizations
- Collaborate with Commercial,Managed Care and Medicaid Insurance Payers regarding underpaid claims and denials
- Successfully identify billing errors to increase cash revenue
- Consistently met monthly cash revenue at 100% for our Commercial, Medicaid and Managed Care Payers
- Ensure Commerical and Medicaid Billers met daily productivity in accordance with company policy
- Worked closely with Coding Support for any changes or updates in reference to Rev Codes according to Payer Contracts
Client Service Manager
OSI Financial Services
03.1988 - 09.2015
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates at 100%
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Created customer support strategies to increase customer retention.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Managed Cash Posting department to ensure all Insurance and patient payments were posted timely
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Prepared Month-End Reports for Sr. Management and Clients
- Extensive travel to Client Onsite which included Texas Mississippi, and Chicago,Ill.
- Recruited new hires and onsite staff to support client daily processes as contractually required
Education
Houston, TX
High School Diploma -
Cosmopolitan Prep
Chicago, IL06-1974
Skills
- Managed day-to-day Operations of Billing and Insurance Verification Staff
- Knowledge of Healthcare Billing and Coding Practices
- HIPAA Compliance
- Insurance Verification
- Analytical Skills
- Time Management
- SSI Billing System
- Change Health Billing Software
Timeline
Patient Accounts Manager
Kindred Healthcare
09.2016 - 01.2025
Client Service Manager
OSI Financial Services
03.1988 - 09.2015
High School Diploma -
Cosmopolitan Prep
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