Kim Jordan
Katy,TX
Summary
20 years as a Healthcare Professional
Experienced with managing patient accounts and ensuring accurate billing processes. Utilizes strong organizational skills to oversee account resolutions and streamline operations. Knowledge of healthcare billing systems and regulatory compliance.
Overview
37
37
years of professional experience
Work History
Patient Accounts Manager
Kindred Healthcare Inc.
09.2016 - 01.2025
- 20 Plus Years Hospital Revenue Cycle Management
- Managed the Billing Department to ensure claims were billed timely
- Extensive knowledge regarding Commerical, Medicaid, and Managed Care Payers
- Strengthened relationships with insurance providers for improved communication and timely resolution of claim disputes.
- Developed comprehensive policies and procedures that guided the daily operations of the patient accounts team, promoting consistency and efficiency in handling accounts.
- Ensure every account is well documented with all actions taken
- Expedited and resolved patient inquiries and/or complaint
- Fostered a positive working environment including ensuring productivity is met or exceed company work standards
Client Service Manager
OSI Financial Services
03.1988 - 09.2015
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Successfully resolved escalated client issues, restoring trust and safeguarding the company''s reputation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Cosmopolitan Prep
Chicago, IL06-1974
Skills
- HIPAA compliance
- Staff training and development
- Insurance verification
- Strong leadership
- Team collaboration
- Payment processing
Accomplishments
- Trained and mentored [10-15] new staff on proper procedures, service standards, and compliance.
- Built productive relationships with patients and insurance companies, increasing payment rates.
Timeline
Patient Accounts Manager
Kindred Healthcare Inc.
09.2016 - 01.2025
Client Service Manager
OSI Financial Services
03.1988 - 09.2015
High School Diploma -
Cosmopolitan Prep
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