Julia Woo
Hicksville,NY
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
05.2022 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Created customer connections to ensure long-term sales
- Educated customers on various coffee blends and brewing methods to enhance their coffee experience
- Restocked counter and customer areas to maintain adequate items levels for expected needs
- Protected customers by regularly cleaning and sanitizing work areas and equipment
- Maintained highest standards of conduct and service to support company reputation.
Hostess
Miko Sushi & Hibachi
11.2019 - 01.2023
- Welcomed guests in a warm and friendly manner and ascertain their dining needs
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Monitor restaurant activity to determine seating and dining flow
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cross-trained to handle different restaurant roles, including barback, waiter and to-go stations.
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Coordinated with parties as large as 100 people and catered to their needs.
Education
Associate's Degree - Radiologic Technology
Nassau Community College
Garden City, NY05.2027
Skills
- Customer service
- Cash handling
- Communication skills
- Teamwork
- Schedule Management
Relevant Coursework
- Bio-Medical Ethics
- Anatomy & Physiology I&II
- Statistics
- General Psychology
- Lifespan Human Development
- Intro to Allied Health Sciences
Timeline
Barista
Starbucks
05.2022 - Current
Hostess
Miko Sushi & Hibachi
11.2019 - 01.2023
Associate's Degree - Radiologic Technology
Nassau Community College