Julia Yellen
Northampton,PA
Summary
Dynamic and self-motivated professional with a strong work ethic and willingness to learn- excited to take on many challenges. Expert in multitasking and delivering exceptional customer service while fostering team collaboration. Proficient in data entry and organization, ensuring accuracy and efficiency in all tasks. Committed to enhancing client satisfaction and streamlining operations.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Server
Thirsty Turtle Tavern
06.2025 - 08.2026
- Provided exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Recommended menu items based on customer preferences, increasing overall satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled cash transactions efficiently while maintaining accurate financial records.
Server/Bartender
Stefano's Sicilian Grille
09.2017 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked effectively and efficiently in a team environment to make the workplace more productive.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order specifications through interpersonal and people skills.
- Checked identification to verify guests meet minimum age requirements to legally purchase and consume alcoholic beverages.
- Followed health and safety guidelines while preparing and serving food products.
- Successfully operated POS terminals to input orders, split bills and calculate totals.
Head Hostess
The Hamilton Kitchen
10.2015 - 09.2017
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Developed and implemented the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Data Entry Clerk
Valliere & Counseling Associates, Inc.
10.2014 - 10.2016
- Entered and verified data into electronic health records with high accuracy.
- Managed patient information, ensuring compliance with confidentiality regulations.
- Sorted documents and maintained organized filing process.
- Regularly answered, screened and directed calls to provide assistance to clients and designated recipients.
- Transferred written information into database to maintain consistent and accurate client records and project details.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Updated existing records with new or revised information as needed.
- Receive and enter payments for scheduled sessions.
- Faxing weekly and monthly progress reports to designated recipients.
Education
High School Diploma -
Northampton Area High School
Northampton2009
Skills
- Strong work ethic
- Self motivated
- Reliability
- Problem solving
- Multitasking ability
- Attention to detail
- Strong interpersonal and communication skills
Certification
Responsible Alcohol Management Program (RAMP) Server/Seller Training- "Promoting the responsible service and sale of alcohol"
Timeline
Server
Thirsty Turtle Tavern
06.2025 - 08.2026
Server/Bartender
Stefano's Sicilian Grille
09.2017 - 03.2025
Head Hostess
The Hamilton Kitchen
10.2015 - 09.2017
Data Entry Clerk
Valliere & Counseling Associates, Inc.
10.2014 - 10.2016
High School Diploma -
Northampton Area High School