Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Zavalza

Tampa

Summary

Energetic and dedicated fitness enthusiast with a degree in Business as well as Marketing, with a strong background in customer service. Passionate about helping others achieve their fitness goals through tailored workout plans and motivational support. While a new trainer, eager to leverage personal fitness expertise, marketing knowledge, and exceptional interpersonal skills to thrive as a Personal Trainer.

Overview

4
4
years of professional experience

Work History

Server

Boulon
04.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Oak & Ola
10.2022 - 04.2023
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Member Service Center Analyst

Maine Savings
08.2021 - 09.2022
  • Contributed to the development and enhancement of standard operating procedures that increased overall efficiency within the Service Center Analyst role.
  • Handled critical situations calmly under pressure, demonstrating professionalism and adaptability when faced with challenging circumstances.
  • Acted as a liaison between customers and internal teams, ensuring seamless communication and coordination in order to deliver timely resolutions for all parties involved.
  • Assisted customers remotely using remote desktop tools, effectively diagnosing and resolving technical issues without requiring onsite visits from technicians.

Education

Bachelor of Science - Business Management

University of Maine
Orono, ME
05.2021

Bachelor of Science - Marketing

University of Maine
Orono, ME
05.2021

Skills

  • Strong work ethic
  • Sales techniques
  • Exceptional Customer Service
  • Client/Guest Engagement
  • Strong Interpersonal Skills
  • Motivational Skills
  • Social Media/Marketing Strategy
  • Time Management
  • Organizational Skills
  • Fitness Program Design
  • Weight Loss
  • Strength Training

Timeline

Server

Boulon
04.2023 - Current

Server

Oak & Ola
10.2022 - 04.2023

Member Service Center Analyst

Maine Savings
08.2021 - 09.2022

Bachelor of Science - Business Management

University of Maine

Bachelor of Science - Marketing

University of Maine

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