Julian Aguilar
Miami
Summary
Professional with experience in delivering exceptional customer service and resolving client issues efficiently. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Adept in communication, problem-solving, and conflict resolution. Reliable, adaptable, and ready to contribute to positive work environment.
Overview
7
7
years of professional experience
Work History
Customer Service Staff
Publix Super Markets Inc
12.2018 - Current
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Conducted regular self-assessment of performance to identify areas for improvement and implement necessary changes.
Organization Intern
The Ferraro Law Firm
06.2018 - 08.2018
- Enhanced organizational efficiency by streamlining filing systems and optimizing office procedures.
- Handled sensitive or confidential information with discretion while maintaining compliance with company policies and legal regulations.
- Compiled and analyzed data from various sources to assist in the organization of medical files like x-rays into spreadsheets to maintain the organization of the office.
Education
Bachelor of Science - Biological Sciences
Florida International University
Miami, FL07-2025
Associate of Arts - Chemistry
Miami Dade College
Miami, FL06-2023
High School Diploma -
Terra Enviornmental Research Institute
Miami, FL07-2020
Skills
- Assertiveness
- Customer focus
- Critical thinking
- Complaint handling
- Problem resolution
- Coordination
- Clerical support
- Recordkeeping strengths
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Staff
Publix Super Markets Inc
12.2018 - Current
Organization Intern
The Ferraro Law Firm
06.2018 - 08.2018
Bachelor of Science - Biological Sciences
Florida International University
Associate of Arts - Chemistry
Miami Dade College
High School Diploma -
Terra Enviornmental Research Institute
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