Julian Alvarez
Miami,FL
Summary
Confident worker effectively as part of cohesive team. Highly trained individual with great mechanical aptitude. Handles issues quickly and resolves conflicts successfully.
Fluent in 2 Languages. English and Spanish
Passionate about protecting lives and property through dedicated service performing firefighting, first responder, emergency medical, and fire prevention duties.
Stay Physically fit and capable to keeping up with the demands of being a fire fighter.
Overview
13
13
years of professional experience
Work History
Service Consultant
Lithia Motors, Inc
Miami, FL
08.2017 - Current
- Discussed options with clients and determined appropriate plans.
- Wrote service orders and updated schedules.
- Provided information about service procedures and expected timelines.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Personal Banker
Regions Bank
Miami, FL
10.2016 - 08.2017
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Expanded client base by promoting new financial products.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
Personal Cruise Consultant
Norwegian Cruise Lines
Miami, FL
04.2014 - 10.2016
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Business Development Agent
Esserman International
Miami, FL
08.2009 - 04.2014
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Arranged potential client contacts, cultivated relationships and followed through all service needs.
Education
Certified Firefighter Certificate of Compliance -
Miami Dade College
Miami, FL08.2018
High School Diploma -
Miami Coral Park Senior High School
Miami, FL05.2009
Skills
- Leadership Experience
- Organizational Know- how
- People Skills
- Collaboration Talent
- Problem Solving Abilities
Timeline
Service Consultant
Lithia Motors, Inc
08.2017 - Current
Personal Banker
Regions Bank
10.2016 - 08.2017
Personal Cruise Consultant
Norwegian Cruise Lines
04.2014 - 10.2016
Business Development Agent
Esserman International
08.2009 - 04.2014
Certified Firefighter Certificate of Compliance -
Miami Dade College
High School Diploma -
Miami Coral Park Senior High School
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