Julian Bullock
Plantation,FL
Summary
Customer service professional with 7 years experience. Skilled with handling difficult guests and staying relaxed in high pressure situations and fast paced environments. Friendly team player with great communication committed to creating positive customer experiences. Positive attitude and outlook with a strong desire to learn, willingness to try new things, and the ability to adapt quickly to change.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Target
Plantation, FL
09.2022 - Current
- Started as cashier and was quickly moved to customer service after showing calm disposition and ability to deal with difficult customers.
- Helped hundreds of customers every day through the fast-paced holiday season with a positive attitude and focus on customer satisfaction.
- Built relationships with many of the customers that shop on a regular basis.
- Resolved customer inquiries in-store and over the phone on a daily basis.
- Became well versed in multiple departments which led to the company always asking me to pick up shifts.
- Informed customers about special promotions and provided detailed information for various products.
Puppy Chaperone
PuppySpot
Fort Lauderdale, FL
11.2019 - Current
- Transported over 100 puppies across 40 states safely and and successfully which allowed me to know all airport hubs by heart. With this knowledge, I was able to easily reroute a trip if any flight delays or cancellations came up.
- Would introduce myself to both parties and give a rundown of what to expect.
- Would be in constant contact with customers the day of delivery, sending pictures and updating them if any flights got delayed.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
Dispatcher
BlueStream Fiber
Coral Springs, FL
04.2021 - 04.2022
- Assisted technicians with routing and troubleshooting equipment if needed.
- Would contact customers and inform them if a technician was running late or wasn't able to make it and choose a date to reschedule.
- Responsible for updating a spreadsheet with all the technician's work progress for the day.
Cashier/Stock Associate
Tory Burch
Sunrise, FL
10.2017 - 11.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked 6am shifts to process new shipment every morning.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases and locate items.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Arts - Communications
Broward College
Fort Lauderdale, FL05.2016
High School Diploma -
Archbishop McCarthy High
Southwest Ranches, FL05.2014
Skills
- Flexible and Adaptable
- Customer Service and Assistance
- Customer Complaint Resolution
- Calm and Professional Under Pressure
- Willing and Focused Worker
- Ability To Work Solo or With Teammates
Timeline
Customer Service Associate
Target
09.2022 - Current
Dispatcher
BlueStream Fiber
04.2021 - 04.2022
Puppy Chaperone
PuppySpot
11.2019 - Current
Cashier/Stock Associate
Tory Burch
10.2017 - 11.2019
Associate of Arts - Communications
Broward College
High School Diploma -
Archbishop McCarthy High