JULIAN CROSBY
Crestview,FL
Summary
I ACHIEVED A LOT WITH A STRONG TEAM THROUGH STRATEGIC HIRING. FOCUSING ON THE GOALS AND GETTING BUY IN FROM TEAM MEMBERS. BEING THE LEADER CAME WITH IT’S REWARDS AND SPREAD AMONGST THE TEAM MEMBERS. CUSTOMER SERVICE IN RETAIL I’VE ALWAYS BUILT A STRONG CUSTOMER BASE. ALWAYS HAVE BEEN COMPETITIVE AND HAVE WORKED, STRUCTURED. GREAT TEAMWORKER AND SELF RELIANT AT TIMES, WHEN NEEDED..
Overview
1
1
Certification
22
22
years of professional experience
Work History
Parts Manager
Oriellys Auto Parts
Crestview, FL
08.2008 - 04.2026
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Oversaw ordering processes, optimizing supplier relationships for timely deliveries.
- Trained and mentored team members on parts identification and customer service techniques. Implemented efficient workflow processes to enhance operational productivity in the warehouse.
- Analyzed sales trends to forecast demand and adjust inventory accordingly.
- Developed training materials for new employees, focusing on core competencies and safety standards.
- Rearranged parts department to better serve changing trends
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Ordered parts for customers, repair shops, and service departments for use in Type equipment.
Retail Store Manager
Hat Shack
Crestview, FL
08.2004 - 10.2008
- Supervised daily operations, ensuring efficient staff scheduling and inventory management.
- Trained new employees on customer service standards and sales techniques.
- Developed promotional displays to enhance product visibility and drive sales.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target
- Submitted orders for new inventory.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Managed inventory control, cash control, and store opening and closing procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
No Degree - Physical Sciences
JCJC
Ellisville, MSSkills
- Invoice processing
- Customer service
- Inventory management
- Ordering parts
Accomplishments
#1 on district sales quarter and yearly. Less employee turnover yearly. Secret shoppers passing by calls and price matching. Had less time to time in the district inventory shrink. Training to make leaders and other positions in corporate.
Certification
LIFE AND HEALTH INSURANCE
Timeline
Parts Manager
Oriellys Auto Parts
08.2008 - 04.2026
Retail Store Manager
Hat Shack
08.2004 - 10.2008
No Degree - Physical Sciences
JCJC