Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Websites
Timeline
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Julian DiNovi

Baltimore,MD

Summary

Dynamic leader with extensive experience at Starbucks and Potbelly while excelling in customer service and team leadership. Proven track record of increasing sales and reducing turnover through effective employee training and conflict resolution. Recognized for outstanding performance and ability to thrive in high-pressure environments, driving exceptional customer experiences.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks Coffee Company
Baltimore, USA
08.2024 - 01.2025
  • -Responsible for the execution of all drink choices on Starbucks menu, as well as any modifications to meet customer needs.
  • -Adhered to all safety, cleanliness, and decorum standards.
  • -Above average ability to multitask in a fast paced, high demand environment.
  • -Personally oversaw the customer experience to meet and exceed customer needs, while building lasting relationships with regulars.
  • -Educated customers on store offerings and coffee culture.
  • -Regularly delegates tasks and leads the team to achieve sales and drive through goals.

General Manager

Potbelly Sandwich Shop
Baltimore, USA
04.2018 - 03.2021
  • -Managed a fast paced, high volume, clean, customer focused restaurant
  • -Demonstrated an ability to grow the business year over year, both in restaurant and in catering
  • -Created weekly schedules for all team members and built strong relationships to incentivize strong performances
  • -Implemented focused control of cost of goods with proper labor, inventory and ordering procedures
  • -Was able to solve problems quickly using both established procedure and on the fly thinking
  • -Created development plans for existing staff to grow into larger roles within the company
  • -Increased comp sales and delivered budgeted sales each period (until covid)

Chief Research Officer

Be A Boss Inc.
Baltimore, USA
06.2016 - 02.2018
  • -Assisted in design of new user interface and in composition of company documents
  • -Managed, trained, supervised employees; some of whom directly assist NFL players
  • -Regularly planned, executed, and attended company events
  • -Performed frequent outreach to employees and clients to improve quality of service and customer satisfaction

Shift Supervisor

Starbucks Coffee Company
Baltimore, USA
06.2011 - 06.2016
  • -Responsible for handling large amounts of cash on a daily basis
  • -Impeccably performed barista routine to act as a model for new employees
  • -Led training on Playbook deployment system
  • -Personally coached numerous partners, many of whom became shift supervisors
  • -Increased sales through exemplary customer service
  • -Led customer service training to improve the customer experience
  • -Green Apron Award for excellent leadership during rush times in the store

Store Manager

Starbucks Coffee Company
Baltimore, USA
07.2014 - 05.2016
  • -Made weekly schedules
  • -Trained employees on all policies and procedures
  • -Responsible for all hiring and firing of employees
  • -Store saw a growth of 10% yearly growth in the time that I managed
  • -Store had the lowest turnover rate in my district during my time as manager

Education

High School Diploma -

Park School of Baltimore
Baltimore
01.2010

Skills

  • Customer service
  • Cash handling
  • Inventory management
  • Team leadership
  • Sales strategies
  • Scheduling
  • Employee training
  • Conflict resolution

Affiliations

  • I love watching and playing basketball and golf
  • I am a passionate home cook
  • Thrive in team environments

Certification

  • Certified food service manager

Timeline

Shift Supervisor

Starbucks Coffee Company
08.2024 - 01.2025

General Manager

Potbelly Sandwich Shop
04.2018 - 03.2021

Chief Research Officer

Be A Boss Inc.
06.2016 - 02.2018

Store Manager

Starbucks Coffee Company
07.2014 - 05.2016

Shift Supervisor

Starbucks Coffee Company
06.2011 - 06.2016

High School Diploma -

Park School of Baltimore

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