Andrew Cabrera
Tampa,Florida
Summary
Dynamic Assistant Manager at Take 5 Oil Change with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in money handling and team leadership, I successfully improved service quality and fostered a collaborative work environment, driving repeat business through exceptional customer service and strategic problem-solving.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Take 5 Oil Change
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Driver/helper
Xpress Distribution
Cocoa Beach, FL
08.2023 - 07.2024
- Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Prevented damage to packages and products by correctly securing loads.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Lifted and carried packages weighing up to 50 pounds.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- . Upheld company values through excellent customer service skills while addressing client inquiries or concerns regarding their deliveries.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Scanned and tracked packages for delivery accuracy and security.
- Verified and documented package deliveries for proof of accuracy and deadline adherence.
- Communicated effectively with dispatchers, providing real-time updates on delivery progress and potential delays.
- Used hand trucks and dollies to safely transport heavy and cumbersome packages.
Fedx
Warehouse
Tampa
02.2021 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
Line Cook
Ssp America
Tampa, FL
10.2018 - 04.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Grilled meats and seafood to customer specifications.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
Education
Alonso High School
Tampa, FL05.2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Staff supervision
- Workload management
- Retail operations
- Multitasking and organization
- Strategic thinking
- Adaptability and flexibility
- Sales monitoring
- Teamwork and collaboration
- Customer service and satisfaction
Timeline
Assistant Manager
Take 5 Oil Change
12.2023 - Current
Driver/helper
Xpress Distribution
08.2023 - 07.2024
Fedx
Warehouse
02.2021 - 01.2023
Line Cook
Ssp America
10.2018 - 04.2020
Alonso High School