Julian Enriquez
Chula Vista
Summary
Developed strong customer service and communication skills in high-paced restaurant environment, handling diverse customer needs and resolving conflicts efficiently. Consistent in time management and multitasking, ensuring smooth operations and customer satisfaction. Seeking to transition these skills into new field, focusing on delivering high-quality service and fostering positive interactions.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Olive Garden
Chula Vista
01.2026 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Collaborated with kitchen staff to deliver timely and accurate orders.
- Managed tables efficiently, optimizing seating arrangements for peak service times.
- Resolved customer complaints swiftly, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area to meet health standards.
- Assisted in inventory management by tracking supplies and reporting shortages.
- Developed strong relationships with regular customers, fostering loyalty and trust.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Crew Team Member
Chick-Fil-a
Jacksonville, FL
04.2024 - 06.2025
- Processed customer orders efficiently and accurately. Assisted customers with product selections and inquiries. Maintained cleanliness and organization of the checkout area.
- Executed preparation of online orders to ensure timely fulfillment.
- Assisted in maintaining cleanliness and organization of workspaces. Supported team members in achieving a tidy environment. Contributed to overall efficiency through regular cleaning tasks.
- Assisted customers with drive-thru orders. Supported team members in maintaining efficient service. Contributed to a positive customer experience through effective communication.
- Assisted in preparing lemonades and teas for customer service. Supported beverage preparation to enhance customer satisfaction. Maintained cleanliness and organization of beverage station.
Crew Team Member
Michaels Arts and Crafts
Chula Vista
09.2022 - 03.2024
- Processed customer transactions efficiently and accurately. Assisted customers with inquiries and product selections. Maintained cleanliness and organization of checkout area.
- Assisted in stocking shelves to maintain product availability. Supported inventory management by organizing stock in designated areas. Collaborated with team members to ensure efficient restocking processes.
- Assisted customers with product selection and inquiries. Supported team members in maintaining store organization. Contributed to achieving sales goals through effective communication.
- Assisted customers with inquiries and issues. Provided support to enhance customer satisfaction. Resolved complaints efficiently and effectively.
- Assisted in preparing online orders for timely delivery. Supported team members in maintaining inventory accuracy. Contributed to a streamlined order fulfillment process.
Education
High School Diploma -
Montgomery High School
San Diego, CA06.2021
Skills
Customer satisfaction
Order taking
Organization
Guest service
POS system operation
Cleaning and sanitizing
Menu memorization
Exceptional communication
Timeline
Restaurant Server
Olive Garden
01.2026 - Current
Crew Team Member
Chick-Fil-a
04.2024 - 06.2025
Crew Team Member
Michaels Arts and Crafts
09.2022 - 03.2024
High School Diploma -
Montgomery High School