Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julian Gazcon

Pasadena,TX

Summary

Dedicated professional with strong skills in customer service and collaboration. Experience in order management and training new team members fosters an environment of teamwork and efficiency, ready to drive impactful results in retail operations.

Overview

5
5
years of professional experience

Work History

Online Personal Shopper

Walmart
La Porte, TX
08.2021 - Current
  • Curated personalized shopping experiences based on customer preferences and feedback.
  • Collaborated with inventory teams to ensure product availability and accuracy.
  • Streamlined order fulfillment processes, enhancing efficiency in online shopping operations.
  • Assisted customers with inquiries, providing timely support and product recommendations.
  • Implemented best practices for order accuracy and delivery timelines, improving overall service quality.
  • Trained new team members on company policies, tools, and customer service standards.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Hotel Front Desk Clerk

Motel 6 Hotel
Webster, TX
03.2021 - 08.2021
  • Managed guest check-ins and check-outs efficiently, ensuring smooth operations.
  • Resolved customer inquiries and complaints promptly, enhancing guest satisfaction.
  • Processed reservations using property management system, maintaining accurate records.
  • Coordinated housekeeping services to meet guest expectations for room readiness.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Crew Member

McDonald's
Pasadena, TX
11.2020 - 03.2021
  • Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
  • Operated kitchen equipment efficiently, maintaining high food quality standards and adherence to safety protocols.
  • Collaborated with team members to streamline order preparation processes, reducing wait times for customers.
  • Trained new crew members on operational procedures and customer service best practices, fostering teamwork and efficiency.

Education

High School Diploma -

Pasadena High School
Pasadena, TX

No Degree - Natural Sciences

San Jacinto College
Pasadena, TX
11.2026

Skills

  • Patience and empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • Prioritizing orders
  • Teamwork and collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Online Personal Shopper

Walmart
08.2021 - Current

Hotel Front Desk Clerk

Motel 6 Hotel
03.2021 - 08.2021

Crew Member

McDonald's
11.2020 - 03.2021

High School Diploma -

Pasadena High School

No Degree - Natural Sciences

San Jacinto College
Julian Gazcon