Julian Helton
Houston,United States
Summary
Results-driven customer service professional with over four years of experience delivering high-quality support in fast-paced work environments. Demonstrated ability to resolve customer concerns efficiently, communicate policies clearly, and build strong client relationships that drive satisfaction and retention. Highly organized, self-motivated, and effective in independent work settings. Prepared to contribute strong communication, problem-solving, and performance-focused support in a remote customer service or virtual support role.
Overview
5
5
years of professional experience
Work History
Creative Director
Self Employed
05.2025 - Current
- Founded and managed an independent online resale business, overseeing customer service, sales, and daily operations.
- Built and maintained customer relationships through direct messaging platforms, resolving concerns and handling returns or dissatisfaction professionally.
- Managed digital records, tracked transactions, and maintained organized documentation using Google Workspace and Microsoft Office tools.
Online Chat Representative
Direct TV
10.2023 - 04.2025
- Resolved customer inquiries through online chat, ensuring timely and accurate responses.
- Assisted customers in troubleshooting technical issues related to satellite services.
- Educated customers on product features and promotions to enhance user experience.
- Collaborated with team members to develop best practices for chat interactions.
Sales Ambassador
Nike Factory Store
02.2022 - 09.2023
- Delivered high-quality customer service by clearly explaining products, promotions, and return policies.
- Stayed updated on new products and trends to provide informed recommendations.
- Maintained strong communication with management and team members to achieve sales goals.
Pro Specialist
Lowe's ProServices
05.2021 - 01.2022
- Participated in training programs to broaden my professional knowledge and assisted in the training of fellow store associates on both existing and new training programs.
- Maintained organized workflow while managing multiple customer requests.
- Listened to customer requests and responded appropriately, as well as forwarded necessary information to management to ensure proper problem-solving.
Education
High School - undefined
East Ascension High School
Gonzales, LASkills
- Microsoft 365
- Data Entry
- Relationship Building
- Multitasking
- Time Management
- Customer Service & Care
- Adaptability in Fast-Paced Environments
- Phone, Email & Chat Communication
- Fast Learner with New Software Systems
- Google Workspace
- Strategic thinking
- Concept development
- Marketing communications
- Brand messaging
- Strategic communications
- Team development
Timeline
Creative Director
Self Employed
05.2025 - Current
Online Chat Representative
Direct TV
10.2023 - 04.2025
Sales Ambassador
Nike Factory Store
02.2022 - 09.2023
Pro Specialist
Lowe's ProServices
05.2021 - 01.2022
High School - undefined
East Ascension High School