Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julian Hernandez

San Antonio

Summary

Dynamic Transfer Specialist at Service Corporation International with a proven track record in enhancing workflow efficiency and resolving complex disputes. Adept at effective communication and organization, I excel in managing high-volume caseloads while ensuring compliance. Committed to training and teamwork, I consistently deliver results that exceed expectations.

Overview

7
7
years of professional experience

Work History

Transfer Specialist

Service Corporation International
03.2023 - 03.2025
  • Improved workflow efficiency by identifying bottlenecks in the transfer process and implementing solutions.
  • Provided detailed reports on transfer activity for management review and decision-making purposes.
  • Successfully resolved disputes or discrepancies arising during the settlement process by collaborating with relevant stakeholders and executing corrective actions promptly.
  • Managed high-volume transfer caseloads, ensuring timely completion and compliance with regulations.
  • Assisted in training new team members on company policies, procedures, and best practices related to transfers.
  • Maintained accurate records of all transfers, adhering to strict confidentiality requirements.

Pharmaceutical Delivery Driver

Ortiz Pharmacy
01.2020 - 12.2022
  • Supported pharmacy operations by performing additional tasks such as stocking shelves or answering phones when not making deliveries.
  • Reduced errors in medication distribution by diligently cross-checking prescriptions with pharmacy inventory during pickup.
  • Upheld stringent security measures during transport to protect sensitive patient information and valuable inventory.
  • Enhanced delivery efficiency by optimizing pharmaceutical routes and adhering to strict time schedules.
  • Streamlined the delivery process with effective communication between pharmacists, healthcare professionals, and patients.
  • Maintained detailed records of deliveries, including signatures, dates, and times for regulatory compliance.
  • Coordinated closely with pharmacy staff regarding prescription refills and special orders to minimize delivery time.

Cable Installation Technician

Spectrum
02.2018 - 01.2020
  • Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.

Education

High School Diploma -

John F. Kennedy High School
San Antonio, TX
07-2017

Skills

  • Transfer expertise
  • Organization skills
  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Multitasking
  • Team collaboration
  • Effective communication

Languages

Spanish
Native or Bilingual

Timeline

Transfer Specialist

Service Corporation International
03.2023 - 03.2025

Pharmaceutical Delivery Driver

Ortiz Pharmacy
01.2020 - 12.2022

Cable Installation Technician

Spectrum
02.2018 - 01.2020

High School Diploma -

John F. Kennedy High School

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Julian Hernandez