Julian Hernandez
Albuquerque
Summary
Operations-focused business professional and BBA candidate (Operations Management) with leadership experience across healthcare, retail management, luxury hospitality, and marketing. Proven ability to lead teams, manage compliance-driven processes, and deliver high-quality customer and patient experiences in fast-paced environments. Entrepreneurial-minded, having launched a mobile bartending business applying operational planning, pricing, and logistics strategies. Recognized for strong academic performance, adaptability, and translating strategy into effective execution.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Bartender/Server Lead
Hyatt Regency Tamaya
Bernalillo
04.2024 - Current
- Deliver elevated fine-dining service in a luxury resort environment, providing personalized guest experiences aligned with Hyatt brand standards.
- Lead bar and floor operations during service, coordinating with servers, hosts, kitchen staff, and management to ensure smooth, high-volume execution.
- Craft and execute classic and specialty cocktails, contributing to menu development and maintaining consistency, quality, and presentation standards.
- Train and mentor new bartenders and servers on POS systems, cocktail preparation, service flow, and guest engagement best practices.
- Manage cash handling, tabs, and POS accuracy while maintaining compliance with alcohol service and safety regulations.
- Support large-scale banquets and special events (400+ guests), adapting service strategies to meet event timelines and guest expectations.
- Resolve guest concerns professionally and efficiently, reinforcing Hyatt’s commitment to hospitality excellence and guest satisfaction.
Customer Service Lead
Albertsons Market
Rio Rancho
04.2020 - 04.2024
- Oversee front-end operations, ensuring compliance with company policies, cash-handling procedures, and customer service standards.
- Manage employee scheduling, shift coverage, and daily workflow to maintain operational efficiency during peak business hours.
- Supervise and train front-end associates on POS systems, customer engagement, and loss-prevention practices.
- Handle escalated customer concerns and service recovery, resolving issues efficiently while maintaining brand trust and satisfaction.
- Administer money services including cash office reconciliation, money orders, and compliance-sensitive transactions.
- Support store leadership with operational reporting, policy adherence, and team performance monitoring.
- Maintain a safe, organized, and compliant front-end environment in alignment with corporate and regulatory requirements.
Marketing Assistant
B Beautiful Hair Salon
Santa Fe
02.2018 - 08.2020
- Led end-to-end marketing strategy for a luxury salon brand, driving client acquisition, retention, and brand visibility across digital platforms.
- Managed social media presence, promotional campaigns, and brand messaging to align with a high-end aesthetic and target clientele.
- Designed and executed marketing initiatives for seasonal promotions, events, and service launches, increasing client engagement and bookings.
- Analyzed customer trends, campaign performance, and engagement metrics to refine marketing strategies and improve ROI.
- Collaborated directly with ownership to develop brand positioning, pricing promotions, and customer experience initiatives.
- Oversaw content creation, visual branding, and promotional materials to ensure consistency across all customer touchpoints.
- Strengthened local brand presence through partnerships, referrals, and community-focused marketing efforts.
Case Manager’s Assistant
Sandoval Regional Medical Center
Rio Rancho
03.2016 - 08.2017
- Supported hospital case managers in coordinating patient discharge planning, follow-up care, and continuity of services.
- Maintained accurate, HIPAA-compliant patient records and documentation within electronic health record (EHR) systems.
- Communicated with interdisciplinary care teams, patients, and external providers to ensure timely and appropriate care transitions.
- Assisted with insurance verification, referrals, and resource coordination to support patient access to post-acute services.
- Managed administrative tasks including data entry, chart updates, and tracking discharge milestones to support workflow efficiency.
- Ensured compliance with hospital policies, patient privacy standards, and regulatory requirements.
- Contributed to improved care coordination by supporting case managers with time-sensitive patient needs and documentation accuracy.
Education
BBA - Operations Management
University of New Mexico
Albuquerque, NM 08.2022 - 02.2026
Associate of Arts - Business
Central New Mexico Community College
Albuquerque, NM 08.2020 - 03.2023
Skills
- Operations & Process Improvement
- Team Leadership & Training
- Customer & Client Experience Management
- Compliance & Policy Adherence
- Scheduling & Workforce Coordination
- Entrepreneurial & Business Development
- Data-Driven Decision Making
- Cross-Functional Communication
Timeline
Bartender/Server Lead
Hyatt Regency Tamaya
04.2024 - Current
BBA - Operations Management
University of New Mexico
08.2022 - 02.2026
Associate of Arts - Business
Central New Mexico Community College
08.2020 - 03.2023
Customer Service Lead
Albertsons Market
04.2020 - 04.2024
Marketing Assistant
B Beautiful Hair Salon
02.2018 - 08.2020
Case Manager’s Assistant
Sandoval Regional Medical Center
03.2016 - 08.2017