Julian Landa
New Orleans,LA
Summary
Dynamic professional with a proven track record in customer service and team leadership. Skilled in fostering relationships and enhancing operational efficiency. Committed to driving engagement and improving client outcomes.
Overview
13
13
years of professional experience
Work History
Career Specialist
The Hive
01.2026 - Current
- Assisted clients in career exploration and goal-setting to enhance job readiness.
- Conducted resume reviews and provided feedback for improvement in presentation and content.
- Facilitated workshops on interview techniques to boost participant confidence and performance.
- Collaborated with local employers to identify job openings suitable for client skill sets.
Assistant General Manager
Toast
09.2025 - Current
- Assisted in managing day-to-day operations to ensure efficient service delivery.
- Coordinated staff schedules to optimize workflow and resource allocation.
- Supported implementation of new operational procedures for enhanced efficiency.
- Monitored inventory levels and collaborated with suppliers for timely replenishment.
General Manager
Alma Cafe
10.2023 - 09.2025
- Oversaw daily operations, ensuring smooth workflow and optimal staff performance.
- Implemented training programs to enhance team skills and service quality.
- Developed and executed marketing strategies to increase customer engagement.
- Monitored inventory levels, optimizing stock management for cost efficiency.
Teacher
The NET:East
08.2021 - 10.2023
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented innovative teaching strategies to enhance student learning experiences.
- Assessed student progress through formative and summative evaluations.
- Collaborated with colleagues to create interdisciplinary projects promoting critical thinking.
Remote Learning Coordinator
Omar D. Blair Charter School
09.2020 - 05.2021
- Developed and implemented engaging learning programs to enhance student participation and achievement.
- Coordinated training sessions for staff, fostering professional development and instructional improvement.
- Evaluated curriculum effectiveness, making data-driven recommendations for enhancements and updates.
- Collaborated with teachers to align instructional materials with educational standards and student needs.
Front of House Manager
Carillon at Belleview Station
08.2020 - 05.2021
- Oversaw daily operations, ensuring exceptional guest service and satisfaction.
- Developed and implemented training programs for front-of-house staff.
- Managed scheduling, optimizing workforce efficiency during peak hours.
- Coordinated events, enhancing guest experiences through detailed planning and execution.
Group Home Counselor
Arise
06.2019 - 03.2020
- Facilitated daily living skills training for residents, promoting independence and personal growth.
- Developed individualized care plans in collaboration with multidisciplinary teams to address client needs.
- Monitored resident behavior, implementing crisis intervention strategies to ensure safety and well-being.
Academic Mentor Program Coordinator
Gateways for Incarcerated Youth
10.2017 - 05.2019
- Mentored at-risk youth in academic subjects, fostering confidence and engagement.
- Facilitated workshops on study skills and time management for youth participants.
- Collaborated with educators to align mentorship strategies with curriculum goals.
- Trained new mentors on best practices for engaging incarcerated youth academically.
Restaurant Manager
Slotted Spoon
09.2013 - 03.2017
- Managed daily restaurant operations, ensuring efficient service and quality control.
- Trained and mentored staff to enhance performance and customer satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and executed promotional strategies to increase customer engagement and sales.
Education
Bachelor of Science - Sociology
The Evergreen State College
05-2019
Skills
- Customer service
- Team leadership
- Relationship building
- Critical thinking
Timeline
Career Specialist
The Hive
01.2026 - Current
Assistant General Manager
Toast
09.2025 - Current
General Manager
Alma Cafe
10.2023 - 09.2025
Teacher
The NET:East
08.2021 - 10.2023
Remote Learning Coordinator
Omar D. Blair Charter School
09.2020 - 05.2021
Front of House Manager
Carillon at Belleview Station
08.2020 - 05.2021
Group Home Counselor
Arise
06.2019 - 03.2020
Academic Mentor Program Coordinator
Gateways for Incarcerated Youth
10.2017 - 05.2019
Restaurant Manager
Slotted Spoon
09.2013 - 03.2017
Bachelor of Science - Sociology
The Evergreen State College