Julian Lewis
Mesquite
Summary
Proven Target Service Advocate with a strong ability to solve complex problems and provide excellent customer service. Personally skilled in both hardware and software troubleshooting I am working towards improving my ability in IT to find a career in said field. My approach in analyzing trends and training colleagues has significantly enhanced customer satisfaction.
Overview
2
2
years of professional experience
Work History
Service Advocate
Target
09.2022 - Current
- Analyzed service trends to inform proactive solutions for common issues.
- Resolved customer inquiries by providing thorough information about products and services.
- Identified customer needs through active listening, leading to tailored service recommendations.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
Education
High School Diploma -
Dr. Ralph H. Poteet High School
Mesquite, TX06-2022
Skills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
- hardware troubleshooting
- software troubleshooting
- Time management
- Reliability
Accomplishments
- trained more than 10 people at target
- Supervised team of at least 10 staff members.
- built multiple pc for me and other people
- help friends out with problems with their devices(both hardware and software)
- set up and ran my own servers
- knowledge of virtual machine
Timeline
Service Advocate
Target
09.2022 - Current
High School Diploma -
Dr. Ralph H. Poteet High School
Similar Profiles
Arianna SemoninArianna Semonin
Style Consultant at TargetStyle Consultant at Target
Andrew FlekierAndrew Flekier
Order Pick-Up Fulfillment/Grocery Team Member at TargetOrder Pick-Up Fulfillment/Grocery Team Member at Target
Inela AlicajicInela Alicajic
Guest Advocate at TargetGuest Advocate at Target
Taylor DangladeTaylor Danglade
General Merchandiser at TargetGeneral Merchandiser at Target
Jimmy ThomasJimmy Thomas
Fleet Mechanic at Texas Autos DirectFleet Mechanic at Texas Autos Direct