Julian Mena

• Maintained cleanliness and organization of dining area for optimal guest satisfaction.
• Handled customer inquiries and resolved issues promptly to ensure satisfaction.
• Supported training of new staff on service protocols and menu items.
• Adapted quickly to changing environments and customer demands during busy shifts.

Currently completing a practicum with my soccer coach, assisting in training sessions and improving athlete performance. As a student-athlete, I apply discipline, time management, and organizational skills developed through balancing academics and competitive soccer. For each experience, include what you did and the skills you used.

• Advised students on academic programs, course selection, and career pathways.
• Facilitated workshops to enhance student engagement and academic success strategies.
• Collaborated with faculty to address student needs and improve retention rates.
• Monitored student progress and provided timely interventions for at-risk individuals.

• Delivered exceptional customer service to enhance dining experience.
• Assisted in food preparation and ensured compliance with health standards.
• Managed cash register operations accurately during peak hours.
• Communicated effectively with kitchen staff to coordinate timely meal deliveries.

• Assisted customers in understanding vehicle maintenance services and recommendations.
• Coordinated service appointments and managed customer communications effectively.
• Maintained accurate records of customer interactions and service history.
• Learned to troubleshoot common vehicle issues and provided preliminary assessments.