Julian Perez
Buffalo,NY
Summary
Dedicated professional with a strong focus on delivering exceptional service. Excellent communication and project management skills. Detail-oriented and thrives in fast-paced environments. Recognized for effectively handling multiple tasks and proactive approach in identifying and addressing issues. Objective is to optimize processes and support team objectives, ensuring highest level of efficiency and success.
Overview
17
17
years of professional experience
Work History
Restaurant Front of House Manager
The Plating Society
Buffalo, NY
04.2023 - Current
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Server
Hutch' Restaurant
Buffalo, NY
01.2014 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Mike A @ Hotel Lafayette
06.2012 - 01.2014
- Prepare tables for meal and cleaning up before, after and during service.
- Keep service areas stocked and organized with supplies such as tableware, linens and coffee.
- Describe various menu items to customers and provide recommendations, when requested.
- Navigate guests through seven and ten course tasting menus paired with cocktails and wine.
Server
Oliver’s Restaurant
05.2010 - 01.2012
- Supporting the host in seating guests upon arrival.
- Trust-worthy and reliable, always willing and able to fill in for absent servers.
- Describe menu items to customers and able to provide information about chef preparation, ingredients and cooking methods, in detail, when requested
- Provide food and drink recommendations when necessary.
- Present list with 400+ wines, able to talk through wine country of origin as well as taste.
- Maintained a reputation for quickly meeting the needs of all customers and creating an enjoyable, fine dining experience.
Server
Sinatra’s Restaurant
12.2007 - 05.2010
Education
Business
St. Joseph Collegiate Institute
Buffalo, NY05.2003
Skills
- Guest relations
- Wine pairing
- Menu design
- Training and mentoring
- Team building
- POS system operation
Timeline
Restaurant Front of House Manager
The Plating Society
04.2023 - Current
Server
Hutch' Restaurant
01.2014 - 01.2020
Server
Mike A @ Hotel Lafayette
06.2012 - 01.2014
Server
Oliver’s Restaurant
05.2010 - 01.2012
Server
Sinatra’s Restaurant
12.2007 - 05.2010
Business
St. Joseph Collegiate Institute