Tara Williams
Wichita,KS
Summary
Detail-oriented professional skilled in managing high-volume customer interactions. Expertise in complaint resolution and staff management, ready to drive customer satisfaction and operational success.
Overview
7
7
years of professional experience
Work History
Restaurant Front of House Manager
Delano BBQ
Wichita, KS
06.2025 - Current
- Supervised daily restaurant operations to ensure exceptional guest experiences.
- Trained staff on customer service protocols and menu knowledge.
- Collaborated with kitchen staff to coordinate timely food delivery to tables.
Call Center Representative
MCI Mass Marketing
Wichita, KS
04.2023 - 11.2024
- Managed high-volume inbound calls while providing exceptional customer service and support.
- Resolved customer inquiries efficiently using either CRM or another software to track interactions and ensure follow-up.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Call Center Representative
NORC at the University of Chicago
Wichita, KS
11.2022 - 04.2023
- Developed scripts and guidelines to standardize responses, ensuring consistent communication across the team.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Call Center Agent
Humana Health Insurance
Wichita, KS
09.2019 - 11.2022
- Resolved customer inquiries regarding health insurance policies and claims efficiently.
- Assisted clients with enrollment processes, ensuring compliance with regulations and guidelines of HIPPA.
- Developed expert knowledge of company products and services to provide accurate information to customers, while having empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Education
High School Diploma -
Northwest High School
Wichita, KSSkills
- Guest relations
- Staff management
- Data entry
- Complaint resolution
- Multi-line phone talent
- Billing and payment processing, Medical Claims, Pharmacy Mail Order Prescriptions, and Appointment Setting
- Follow HIPPA guidelines and privacy of clients
- Multitask using several software's at once keeping detailed records and information
Timeline
Restaurant Front of House Manager
Delano BBQ
06.2025 - Current
Call Center Representative
MCI Mass Marketing
04.2023 - 11.2024
Call Center Representative
NORC at the University of Chicago
11.2022 - 04.2023
Call Center Agent
Humana Health Insurance
09.2019 - 11.2022
High School Diploma -
Northwest High School
Skilled in many software data bases
Have multiple years of experience in CRM, Microsoft, and many other data documenting systems for inbound and outbound calls, while multitasking through software systems all while keeping up to date information on the client. Using double monitors and multitasking in many areas for documenting and to provide the most accurate knowledge for the client.