Julian Perez

• Oversee daily branch operations and strategic execution in the absence of the Branch Manager, with responsibility across customer service, sales performance, fleet management, and financial results.
• Supervise, coach, and develop branch employees by setting performance goals, providing continuous feedback, and participating in evaluations, promotions, and disciplinary actions.
• Exercise independent judgment to approve rate deviations, rental extensions, under-25 rentals, cash deposit rentals, delinquent accounts, vehicle retrievals, and write-offs.
• Drive branch revenue growth by leading sales initiatives and coaching employees on Enterprise’s 4-step sales process to increase protection product attachment and ancillary sales.
• Manage branch receivables by negotiating payment plans, collecting difficult accounts, preparing write-offs, and recommending accounts for collection.
• Evaluate fleet mix and utilization to maximize availability and profitability while ensuring compliance with deletion policy and daily unit reconciliation.
• Oversee vehicle maintenance and repairs, including preventative maintenance, recalls, accident damage, and breakdown resolution.

balances customer service with fleet operations, handling rentals, guiding customers, managing vehicle supply, performing administrative tasks like timesheets, ensuring fleet cleanliness, and supporting managers with daily operations and reporting to prepare for future leadership

• Managed end-to-end rental operations, including reservations, billing, upgrades, and customer retention in a high-volume branch.
• Handled vehicle damage claims, coordinating with insurance companies, body shops, and legal teams for resolution.
• Supervised fleet logistics, ensuring unit readiness, maintenance scheduling, and optimal inventory availability.
• Built partnerships with dealerships and corporate clients to streamline replacement rentals and drive repeat business.
• Exceeded sales targets by promoting protection products and value-added services.
• Completed Enterprise’s intensive Management Training Program in operations, sales, and leadership.

• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.
• Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Answered telephone and email inquiries from potential customers.
• Prepared purchased vehicles and completed final delivery checks.

• Created an Excel database and sales dashboard for tracking sales process metrics
• Directly impacted the ability of the sales team to close deals by more than 40%
• Assisted in creating a full-time, dedicated sales training program
• Increased sales by an average of 150$ per day
• Maintained an active prospecting and outreach schedule, making on average 20 calls per week
• Built rapport with clients by providing quality customer service and problem solving
• Established personal connections with customers, exceeding customer service expectations

• Launched and managed an e-commerce store utilizing a dropshipping business model.
• Founded and operated a sneaker resale business, overseeing product sourcing, inventory management, and sales.
• Developed and executed digital marketing campaigns, including social media ads, to boost site traffic and sales conversions.
• Analyzed website metrics using analytics tools to optimize user experience and enhance conversion rates.
• Supported the sales team in prospecting new clients and closing sales opportunities.
• Conducted market research to identify target audiences and crafted targeted marketing strategies.
• Led special projects requiring financial analysis, delivering ad-hoc reports and actionable recommendations.
• Shadowed experienced sales professionals to acquire best practices and increase sales effectiveness.