Julian Ram
Beltsville,MD
Summary
Driven Systems Administrator with 1.5 years of experience in mobile device management and troubleshooting. Expert in solutions-oriented problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication, and collaboration.
Overview
9
9
years of professional experience
Work History
Level 2 System Administrator, Wireless Services
DMI - FDIC
Arlington, VA
01.2023 - Current
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-users.
Retail Supervisor
Best Buy
College Park
08.2020 - 09.2022
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
Wireless Sales Consultant
Best Buy
College Park
11.2017 - 08.2020
- Greeted customers and ascertained wants and needs
- Recommended, selected, and helped obtain products and services based on customer needs and desires through the analysis of customers carrier account to find the best solution for the customer
- Upheld look and feel of department to Best Buy's operating standards by completing tasks such as down stocking, pricing, and overall cleaning.
Customer Service Associate
Best Buy
College Park
11.2015 - 11.2017
- Assisted in Back Office duties such as counting money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change, maintaining a safe fund, preparing, and filing paperwork
- Answered customers' questions and provided information on procedures or policies
- Maintained clean and orderly checkout and customer service areas, and completed other general cleaning duties.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
Bachelor of Science - Computer Networks And Cybersecurity
University of Maryland Global Campus
College Park, MD05.2024
Skills
System Upgrades
System monitoring
Technical Support
System updates
User Management
Software Installation
IT Documentation
Device configuration
Mobile Device Management
Equipment management
Timeline
Level 2 System Administrator, Wireless Services
DMI - FDIC
01.2023 - Current
Retail Supervisor
Best Buy
08.2020 - 09.2022
Wireless Sales Consultant
Best Buy
11.2017 - 08.2020
Customer Service Associate
Best Buy
11.2015 - 11.2017
Bachelor of Science - Computer Networks And Cybersecurity
University of Maryland Global Campus