Summary
Overview
Work History
Education
Skills
Certification
Clearances
Timeline
Generic

Andrew Brown

San Antonio,TX

Summary

Meticulous System Administrator with experience in Windows system and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences.

Overview

14
14
years of professional experience
2
2
Certification

Work History

Tier 2 System and Database Administrator

Exeter Government Services LLC
04.2015 - 09.2017
  • Develop plans and sustainment solutions for CHAS systems from project inception to conclusion by providing tier 2 customer support using remote access and tools/techniques to assist information systems and users of all levels with connectivity between Tricare Online Enterprise infrastructure and the CHAS web portal and Referral management systems.
  • Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-user and allowing Dev team to increase product quality..

Systems Analyst / Tier 2 Sustainment Database Administrator

Coley & Associates
11.2014 - 04.2015
  • Develop plans and sustainment solutions for CHAS systems from project inception to conclusion by providing tier 2 customer support using remote access and tools/techniques to assist information systems and users of all levels with connectivity between Tricare Online Enterprise infrastructure and the CHAS web portal and Referral management systems.
  • Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-user and allowing Dev team to increase product quality..

System Engineer

Xpress Hotshots LLC
08.2009 - 11.2014
  • Responsible for overall planning, organization, and execution of all IT functions for the company
  • Evaluated emerging technologies and recommended appropriate solutions to improve existing infrastructure.
  • Managed key information technology and compliance programs for proactive risk management.
  • Improved system efficiency by implementing and optimizing hardware and software components.

Junior Migration Engineer

Fulcrum Inc (Formerly Forgentum Inc)
02.2013 - 06.2014
  • Assist blade systems administration sustainment staff with migration of various applications from aging architecture to new hardware on new virtual multi-gateway enterprise environment.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Applied lean principles to enhance efficiency and reduce waste in various engineering projects.
  • Lead 2nd shift team to completion of project ahead of projected date.

Geek Squad Agent/PC Technology Specialist

Best Buy LLC
09.2003 - 07.2007
  • Tasked with repairs, upgrades, installs, and ensures optimal operation of products for customers
  • Also evaluates, cleans and performs diagnostics on units
  • Support PC sales team with additional offerings and services to support customers in every need that arises from personal to business.
  • Streamlined internal processes for improved efficiency and productivity within the store.
  • Developed new business and managed new and existing clients.

Education

Bachelor's of Business Science - Cyber Security

University of Texas At San Antonio
San Antonio, TX
12.2023

Associates of Applied Sciences - Information Security and Assurance

Northwest Vista College
San Antonio, TX
12.2012

Skills

  • System Upgrades
  • System monitoring
  • Technical Support
  • System updates
  • Windows administration
  • Server Management
  • Disaster Recovery
  • Hardware and software installation

Certification

  • Comptia Security+
  • Microsoft MTA Windows Server Administration

Clearances

Secret clearance

Timeline

Tier 2 System and Database Administrator

Exeter Government Services LLC
04.2015 - 09.2017

Systems Analyst / Tier 2 Sustainment Database Administrator

Coley & Associates
11.2014 - 04.2015

Junior Migration Engineer

Fulcrum Inc (Formerly Forgentum Inc)
02.2013 - 06.2014

System Engineer

Xpress Hotshots LLC
08.2009 - 11.2014

Geek Squad Agent/PC Technology Specialist

Best Buy LLC
09.2003 - 07.2007

Bachelor's of Business Science - Cyber Security

University of Texas At San Antonio

Associates of Applied Sciences - Information Security and Assurance

Northwest Vista College

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Andrew Brown