Julian Santa Cruz
Homestead,FL
Summary
Driven sales professional with a proven track record of building strong customer relationships and exceeding sales goals. Skilled at establishing rapport, making effective product recommendations, and delivering exceptional customer service. Detail-oriented team player with the ability to juggle multiple priorities and take on additional responsibilities to support the team in achieving its objectives. Organized, dependable, and committed to driving results.
Overview
3
3
years of professional experience
Work History
Account Manager /Telemarketing Sales Representative
Spray Em Dead Pest Control
02.2022 - Current
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Educated clients on new products or services to increase customer engagement with brand.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Sales Associate
Bjs Wholesales Club
03.2023 - 04.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Lot Associate
Home Depot
06.2022 - 01.2023
- Loaded cement bags, mulch and other heavy or impractical merchandise from store aisles and storage room onto carts for delivery to customers in parking lot
- Retrieved flat beds and lumber carts from within store aisles and parking lot cart corrals to make available for customers entering store
- Maintained sufficient number of shopping carts at front entrance of store, retrieving additional carts from parking lot as necessary
- Escorted customers through parking lot, assisting with transporting and loading merchandise into cars and truck beds safely.
Bagger/Cart Attendant
Publix
08.2021 - 05.2022
- Retrieved carts from returns and parking lot
- Assisted customers with getting groceries loaded in vehicles
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions
- Packed purchased items in shopping bags appropriately to avoid bag breaks and spills
- Collected shopping carts and baskets from inside and outside store
- Gathered and corralled shopping carts, ferried carts back to store and helped guests carry out and load larger items or large grocery orders.
Cashier
Fresco y Mas
01.2021 - 05.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FL06.2027
Skills
- Up-selling strategies
- Sales expertise
- Fluent in Spanish
- Persuasive Negotiations
- Client Relations
- Employee Training
- Willingness to Learn
- Internet savvy
- Physical Strength and Stamina
- Strategic Planning
- Effective Multitasking
- Punctual and Dependable
- Cash Register Operations
- Inventory and Stocking
- Cart Collection and Return
Languages
Spanish
Full Professional
Timeline
Sales Associate
Bjs Wholesales Club
03.2023 - 04.2024
Lot Associate
Home Depot
06.2022 - 01.2023
Account Manager /Telemarketing Sales Representative
Spray Em Dead Pest Control
02.2022 - Current
Bagger/Cart Attendant
Publix
08.2021 - 05.2022
Cashier
Fresco y Mas
01.2021 - 05.2021
Associate of Arts - Business Administration And Management
Miami Dade College
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