Julian Gonzales

· Recruit, hire, train, schedule and supervise team members.

· Member service oversight making sure all team members are providing a great customer service experience at all times.

· High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.

· Provide support for team members and club members.

· Create and maintain a positive image for the club.

· Coaching and counseling performance to help achieve company standards.

· Ensure prompt opening/closing of gym.

· Ensure staff are aware and trained on all current marketing promotions.

· Onboarding for all new hires.

· Ensure the club is open and staffed during all hours of business.

· Ensuring self and team members are implementing and adhering to all company policies and procedures.

· Responsible for ordering supplies and tracking inventory.

• Maintain daily contact with Club Managers and conduct routine club visits to support the club team by identifying business opportunities, removing barriers and developing strategies for success basing the visits on the following:
• Interact with members and employees exemplifying professionalism, our Core Values and Company Mission Statement
• Ensure training on all Planet Fitness and Taymax company policies, procedures and standards has been completed within a timely manner for all team members
• Conduct club walkthroughs to identify critical issues that could impact member experience working with the Club Manager and the appropriate corporate team to address
• Implement action plans to address all outstanding issues and areas of opportunity
• Evaluate cleanliness, safety and member satisfaction along with the overall club environment to ensure each club is consistently reflective of the PF brand, culture and company values
• Ensure the club environment promotes compliance with company policies and procedures for all team members
• Oversee 7-15 club managers at assigned locations, providing training, coaching, guidance and development on a consistent, regular basis
• Assist Club Managers in hiring, training and evaluating club staff, assisting in performance management and progressive discipline
• Handle all elevated member problems, point of sales issues and questions
• Facilitate monthly management meetings
• Track and analyze club scores, monthly sales and marketing statistics, collaborating with Club Managers to ensure balance sheet accuracy
• Perform monthly inspections on facilities to address the issues of club appearance, cleanliness and club operations
• Oversee club and equipment maintenance and repair, monitor use of the tracking system making sure all issues are properly turned in
• Handle pre-sale of any new clubs (hire and train Club Manager and staff, set up operation)
• Other duties as needed based on business needs

• Maintain daily contact with Club Managers and conduct routine club visits to support the club team by identifying business opportunities, removing barriers and developing strategies for success basing the visits on the following:
• Interact with members and employees exemplifying professionalism, our Core Values and Company Mission Statement
• Ensure training on all Planet Fitness and Taymax company policies, procedures and standards has been completed within a timely manner for all team members
• Conduct club walkthroughs to identify critical issues that could impact member experience working with the Club Manager and the appropriate corporate team to address
• Implement action plans to address all outstanding issues and areas of opportunity
• Evaluate cleanliness, safety and member satisfaction along with the overall club environment to ensure each club is consistently reflective of the PF brand, culture and company values
• Ensure the club environment promotes compliance with company policies and procedures for all team members
• Oversee 7-15 club managers at assigned locations, providing training, coaching, guidance and development on a consistent, regular basis
• Assist Club Managers in hiring, training and evaluating club staff, assisting in performance management and progressive discipline
• Handle all elevated member problems, point of sales issues and questions
• Facilitate monthly management meetings
• Track and analyze club scores, monthly sales and marketing statistics, collaborating with Club Managers to ensure balance sheet accuracy
• Perform monthly inspections on facilities to address the issues of club appearance, cleanliness and club operations
• Oversee club and equipment maintenance and repair, monitor use of the tracking system making sure all issues are properly turned in
• Handle pre-sale of any new clubs (hire and train Club Manager and staff, set up operation)
• Other duties as needed based on business needs

· Recruit, hire, train, schedule and supervise team members.

· Member service oversight making sure all team members are providing a great customer service experience at all times.

· High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.

· Provide support for team members and club members.

· Create and maintain a positive image for the club.

· Coaching and counseling performance to help achieve company standards.

· Ensure prompt opening/closing of gym.

· Ensure staff are aware and trained on all current marketing promotions.

· Onboarding for all new hires.

· Ensure the club is open and staffed during all hours of business.

· Ensuring self and team members are implementing and adhering to all company policies and procedures.

· Responsible for ordering supplies and tracking inventory.

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

• Conduct and run the Planet Fitness PE@PF program, including creating and following the schedule.
• Consult with members regarding their fitness goals and instruct them on how to use the equipment properly and safely.
• Creating creative and unique ways to promote PE@PF class sign-ups.
• Create bi-weekly updates consisting of a variety of exercises.
• Meet class requirements based on club size and member traffic.
• Assist in front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.
  Check members into the system.
  New member sign-up.
  Take potential members on tours.
  Changing/updating member account information
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Help maintain the neatness/cleanliness of the club.
• Assist in cleanliness and appearance of club.