Julian Vazquez
Gainesville,Fl
Summary
Open to new challenging and rewarding opportunities, where I can apply skills obtained in the hospitality industry within the last 20 plus Years on different hospitality brands, as a General Manager, Assistant General Manager, Operations Manager, Guest Services Director, Security Supervisor and Food & Beverage Manager, achieving and surpassing all set goals. Personnel recruitment, training, scheduling, supervision, and Evaluation. Sales customer service and support. Safety and Security. Inventory administration and control. Organized and innovative, often able to simplify work tasks through Analytical skills. F&B Management, Hk Management, and Loss Prevention Management. Team Building.
Overview
38
38
years of professional experience
Work History
General Manager
Springhill Suites Gainesville
01.2019 - Current
- Responsible for providing overall leadership in Hotel - recognizing and Motivating Shift Managers and Team Members; coaching and training Team in order to achieve operational excellence
- Must consistently demonstrate Climate principles
- Ensure all staff team members maintain highest possible level of Customer service
- Establish business initiatives
- Involve management team in developing and communicating action plan To achieve productivity targets (inventory control, labor costs, etc.) for Individual areas of responsibility
- Control profit and loss by ensuring team follows cash control/security Procedures, maintain accurate inventory, manage labor, review financial Reports, and take action when appropriate
- Focus on assisting property achieved forecast and Revenue goals
- Prepare all required financial plans/reports and submit them in timely Basis
- Ensure maintenance of equipment, facility, and grounds using Preventative Maintenance Plan based on corporate standards
- Reviews Profit & Loss for accuracy and adjust accordingly based on Forecast
- Ensure adherence to Occupational Health and Safety Act, local health and Safety codes and company safety/ security policies and procedures
- Prepare action plans to address any issues on property and effectively Communicate these plans to team
- Execute ongoing human resource and staffing plan
- Lead process of recruiting and selecting qualified high energy team Members while ensuring use of approved tools and systems
- Conducted team members' performance appraisals
- Oversee all performance issues and application of progressive discipline
- Administer corrective action or terminations when appropriate
- Roll-out of new products/promotions
- Maintain awareness of competitors' promotions, trends, and growth
- Ensure all team member files are maintained effectively.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Assistant General Manager
Residence Inn Marriott Clearwater
01.2016 - 11.2018
- Responsible for providing overall leadership in Hotel - recognizing and Motivating Shift Managers and Team Members; coaching and training Team in order to achieve operational excellence
- Must consistently demonstrate Climate principles
- Ensure all staff team members maintain highest possible level of Customer service
- Assist General Manager with establishing business initiatives
- Involve management team in developing and communicating action plan to achieve productivity targets (inventory control, labor costs, etc.) for Individual areas of responsibility
- Control profit and loss by ensuring team follows cash control/security Procedures, maintain accurate inventory, manage labor, review financial Reports and take action when appropriate
- Focus on assisting the property achieved forecast and Revenue goals
- Prepare all required financial plans/reports and submit them in timely Basis
- Ensure maintenance of equipment, facility, and grounds through use of Preventative Maintenance Plan based on corporate standards
- Reviews Profit & Loss for accuracy and adjust accordingly based on Forecast
- Ensure adherence to Occupational Health and Safety Act, local health and Safety codes and company safety/ security policies and procedures
- Prepare action plans to address any issues on property and effectively Communicate these plans to team
- Execute ongoing human resource and staffing plan
- Lead process of recruiting and selecting qualified high energy team Members while ensuring use of approved tools and systems
- Conducted team members' performance appraisals
- Oversee all performance issues and application of progressive discipline
- Administer corrective action or terminations when appropriate
- Assist General Manager with roll-out of new products/promotions
- Maintain awareness of competitors' promotions, trends, and growth
- Ensure all team member files are maintained effectively.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Operations Manager
Hampton Inn Clearwater Concord Hospitality Inc.
01.2015 - 12.2016
- Responsible for providing overall leadership in Hotel, recognizing and Motivating Team Members; coaching and training team in order to Achieve operational excellence
- Must consistently demonstrated Climate principles
- Assist General Manager with establishing business initiatives
- Involve management team in developing and communicating action plan To achieve productivity targets (inventory control, labor costs, etc.) for Individual areas of responsibilities
- Control profit and loss by ensuring team follows cash control/security Procedures, maintain accurate inventory, manage labor, review financial Reports and took action when appropriate
- Focus in assisting the property achieved forecast and Revenue goals
- Reviews Profit & Loss for accuracy and pay vendor invoices within Company guidelines
- Ensure adherence to Occupational Health and Safety Act, local health and Safety codes and company safety/ security policies and procedures
- Prepare action plans to address any issues on property and effectively Communicate these plans to team
- Execute ongoing human resources and staffing plan
- Lead process of recruiting and selecting qualified, high energy team Members while ensuring use of approved tools and systems
- Conducted all desk agents team member's performance appraisals
- Oversee all performance issues and application of progressive discipline
- Administer corrective action or terminations when appropriate
- Assist General Manager with roll-out of new products/promotions
- Maintain awareness of competitor's promotions, trends, and growth
- Ensure all team member files are maintained effectively.
Assistant General Manager
Hyatt Corporate, Hyatt house Sterling/Dulles-Formerly Hotel Sierra
01.2009 - 01.2015
- Responsible for providing overall leadership in the Hotel, Bar and Restaurant - recognizing and motivating Shift Managers and Team Members; coaching and training the team in order to achieve operational Excellence
- Must consistently demonstrated Climate principles
- Ensure restaurant team maintained the highest possible level of customer Service
- Assist General Manager with establishing business initiatives
- Involve management team in developing and communicating an action plan To achieve productivity targets (inventory control, labor costs, etc.) for Individual areas of responsibilities
- Control profit and loss by ensuring team follows cash control/security Procedures, maintain accurate inventory, manage labor, review financial Reports and took action when appropriate
- Focus in assisting the property achieved forecast and Revenue goals
- Prepare all required financial plans/reports and submit them on a timely Basis
- Ensure maintenance of equipment, facility and grounds through the use of A Preventative Maintenance Plan based on corporate standards
- Reviews Profit & Loss for accuracy and pay vendor invoices within Company guidelines
- Ensure adherence to Occupational Health and Safety Act, local health and Safety codes and company safety/ security policies and procedures
- Prepare action plans to address any issues on property and effectively Communicate these plans to the team
- Execute an ongoing human resources and staffing plan
- Lead the process of recruiting and selecting qualified, high energy team Members while ensuring use of approved tools and systems
- Conducted all restaurant and desk agents team members performance Appraisals
- Oversee all performance issues and application of progressive discipline
- Administer corrective action or terminations when appropriate, Assist General Manager with the roll-out of new products/promotions
- Maintain awareness of competitor's promotions, trends, and growth .Ensure all team member files are maintained effectively.
Director of Front Office
Embassy Suites Hotel Tyson's Corner
01.2007 - 01.2009
- Direct front office operations and front desk staff
- Assists General Manager with day-to-day operations of the property, in Matters such as Forecasting of expenses and labor, insuring 100%Satisfaction with our guests
- Handle our Guest assistant complaints, review GSS and implement Changes to ensure our guest loyalty and satisfaction, Maintain and control departmental budget, Payroll edits, Staff Schedules, FMS Balancing, Ensure payments to our vendors for Supplies and services, Minimize Discrepancies on our GL, Employee Attendance records, Attend and Conduct Operations and Staff meetings, Conduct training for all staff Members, employee disciplinary actions, Ensure that CRM Toolbox are up To date and utilize to ensure total guest satisfaction.
Assistant Front Office Manager
Hilton Embassy Suites Hotel - Crystal City, VA
01.2005 - 01.2007
- Supervise front office operations and front desk staff
- Assists Front office Manager with scheduling and day to day operations of The front office in matters such as Forecast of expenses and labor, insure Billing of no shows, insuring 100% satisfaction to our guests
- Guest assistant complaints, reviewing our salt scores, and guest comment Cards assisted with the budget, Payroll, Schedules, forecast management, Maintain Supplies, review GL with GM, Employee Attendance records, Conducted Operations and Staff meetings, Conduct front office meetings, Employee disciplinary actions, and training, ensure that we comply with all Brand standards.
Manager on Duty
Embassy Suites San Juan Hotel & Casino - Puerto Rico
01.2002 - 01.2005
- Supervise main hotel operation and front desk staff
- Assisted Front office Manager with scheduling and day to day operations of The hotel in matters such as guest issues, implementing ideas to raise our Guest satisfaction scores, maintain a safe and secure work environment for Our guests, employees and assisted with budget and forecasting
- Loss Prevention Embassy Suites San Juan, P.R - Hilton Corporate Insured safe and secure workplace environment, assisted the director of security with all Embassy Suites Brand SOP compliance and OSHA regulations, Assisted in matters of training, Payroll, and scheduling
- JC Penny Carolina Assisted in detention and prosecution of all individuals caught stealing Store merchandise and insured a safe and secure workplace environment.
MOD (PM)
Ritz Carlton Hotel P.R
- Supervise main hotel operation and front Desk staff
- Assisted General Manager with day to day operations of the hotel in Matters such as guest issues, implementing ideas to raise our Guest Satisfaction scores, maintain a safe and secure work environment for our Guest, employees and assisted with budget and forecasting.
SECURITY SUPERVISOR
Hyatt Hotels Corp Hyatt’s Hotel Puerto Rico- Hyatt Corporate
- Maintain a safe environment for All guests and employees, supervise a team of 15 armed officers who assisted Security director in matters of pay schedule, and personal affairs of the Security officers.
Combat Veteran (Awards Issued) Supervisor (Sgt. E-5)
US ARMY
01.1986 - 12.1994
- Assisted in training and day to day operation of small Infantry Elements Implemented orders of various higher-ranking officers in training, Equipment maintenance and military operations of the team
- Instructed weapons firing, map reading, and many other subjects
- Acted as intermediary between individual team members and command Elements in matters of pay, personal affairs, promotion, and Commendations.
Education
Associates In Business -
American College of Puerto Rico
Bayamon,PR05.1986
Skills
- Resource Allocation
- Process Improvement
- Adaptability
- Cost Control
- Problem Solving
- Customer Relationship Management
- Budget Management
- Quality Assurance
- Team Building
- Decision Making
- Training and Mentoring
Timeline
General Manager
Springhill Suites Gainesville
01.2019 - Current
Assistant General Manager
Residence Inn Marriott Clearwater
01.2016 - 11.2018
Operations Manager
Hampton Inn Clearwater Concord Hospitality Inc.
01.2015 - 12.2016
Assistant General Manager
Hyatt Corporate, Hyatt house Sterling/Dulles-Formerly Hotel Sierra
01.2009 - 01.2015
Director of Front Office
Embassy Suites Hotel Tyson's Corner
01.2007 - 01.2009
Assistant Front Office Manager
Hilton Embassy Suites Hotel - Crystal City, VA
01.2005 - 01.2007
Manager on Duty
Embassy Suites San Juan Hotel & Casino - Puerto Rico
01.2002 - 01.2005
Combat Veteran (Awards Issued) Supervisor (Sgt. E-5)
US ARMY
01.1986 - 12.1994
MOD (PM)
Ritz Carlton Hotel P.R
SECURITY SUPERVISOR
Hyatt Hotels Corp Hyatt’s Hotel Puerto Rico- Hyatt Corporate
Associates In Business -
American College of Puerto Rico
Similar Profiles
GENESIS LEIVAGENESIS LEIVA
Front Desk Agent at TownePlace Suites & SpringHill Suites In ChelseaFront Desk Agent at TownePlace Suites & SpringHill Suites In Chelsea
Benjamin DayBenjamin Day
General Manager at TownePlace Suites By Marriott Gainesville NWGeneral Manager at TownePlace Suites By Marriott Gainesville NW
José Camilo HernandezJosé Camilo Hernandez
Hotel General Manager at SpringHill Suites by Marriott Orlando North/SanfordHotel General Manager at SpringHill Suites by Marriott Orlando North/Sanford
Larry GainesLarry Gaines
Cook at Wing StopCook at Wing Stop
SEKENNIA WELCHSEKENNIA WELCH
Family & Community Services Manager at ECS4KIDS: Episcopal Children's ServicesFamily & Community Services Manager at ECS4KIDS: Episcopal Children's Services