Results-driven professional with expertise in customer service management, policy enforcement, and facility maintenance. Proven ability to enhance operational efficiency and ensure safety compliance while training staff for optimal performance.
Overview
2
2
years of professional experience
Work History
Concourse Supervisor
Lisle Lanes
Lisle, IL
01.2026 - 05.2026
Supervised daily operations to ensure smooth functioning of bowling lanes and customer satisfaction.
Trained new staff on operational procedures and safety protocols for optimal performance.
Managed scheduling and coordination of lane assignments during peak hours to maximize efficiency.
Assisted in inventory management, tracking supplies and equipment for maintenance needs.
Loader and Unloader
FedEx
Champaign, IL
01.2025 - 01.2026
Operated forklifts and pallet jacks to efficiently load and unload shipments.
Ensured accurate placement of packages in designated areas for optimized workflow.
Followed safety protocols to maintain a secure working environment during operations.
Conducted routine inspections of loading equipment to ensure operational readiness.
Sales Associate
Cricket Wireless
Champaign, IL
01.2024 - 01.2025
Assisted customers in selecting mobile devices and plans to meet individual needs.
Provided comprehensive product knowledge to enhance customer purchasing decisions.
Processed transactions accurately and efficiently using point-of-sale systems.
Resolved customer inquiries and issues, ensuring satisfaction and loyalty.