Juliana Alcantud
Midland,NC
Summary
Dependable Dispatcher with an understanding of the transportation industry. Ready to take the next step by joining a new organization where exceptional skills will be valued.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Freight Dispatcher
Independant
Midland, NC
01.2023 - Current
- Processed invoices for payment in accordance with company policies and procedures.
- Coordinated freight movement from origin to destination.
- Scheduled trucks for loading and unloading at various locations.
- Negotiated rates with vendors for services related to freight shipping.
- Prepared invoices for payment collection from customers after completion of shipment process.
- Maintained records of all shipments including tracking numbers, insurance certificates, bills of lading.
- Communicated with truck drivers about pick up and delivery schedules.
- Created reports to track delivery times, routes and costs.
- Resolved disputes between customers and carriers regarding shipment issues.
- Assigned appropriate carriers based on weight, volume, route and cost criteria.
- Monitored shipments to guarantee on-time delivery.
- Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
- Provided customers contacting call center with exceptional service and support.
- Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Tracked vehicle locations using GPS systems to provide real-time updates to customers and management.
- Responded to customer messages in regards to delivery issues.
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
- Effectively resolved complaints by working closely with customers.
Education
University of Sao Paulo
Brazil01-2009
Skills
- Transportation regulations
- Freight rate negotiation
- Record keeping
- Effective multitasking
- Dispatch software proficiency
- Stress tolerance
- Route planning expertise
- Critical Decision-making
- Dispatch of drivers
- Driver scheduling proficiency
- Oral and written communications
- Quality assurance
- Trucking dispatching
- Telephone etiquette
- Issue resolution
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Limited
Certification
- Freight Broker/Agent Training, completed on February 12, 2021
Timeline
Freight Dispatcher
Independant
01.2023 - Current
University of Sao Paulo