Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Malick Kone

Houston,TX

Summary

Dynamic Freight Dispatcher with proven expertise at Wrist USA in coordinating delivery operations and resolving customer issues. Skilled in route planning and deadline management, ensuring timely deliveries. Recognized for maintaining high customer satisfaction and effectively managing stress in fast-paced environments. Committed to optimizing transportation regulations and enhancing operational efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Freight Dispatcher

Wrist USA
10.2019 - Current
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Coordinated dispatching of 6 drivers to accomplish daily delivery requirements.
  • Handled incoming calls and emails from customers regarding issues with deliveries.

Hot Shot Driver

MKS Services
08.2017 - 10.2019
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Performed daily vehicle inspections and completed reports regarding issues with trucks.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Front Desk Agent

Doubletree By Hilton
10.2011 - 02.2018
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Prepared reports on guest satisfaction levels and other metrics.

Education

High School Diploma -

Kempner HS
Sugar Land, TX
06-2009

Skills

  • Transportation regulations
  • Route planning expertise
  • Deadline management
  • Stress tolerance

Accomplishments

  • Promoted to Dispatcher within 5 months of hire as a result of handling and resolving a high-stress case effectively.
  • Collaborated with team of 3 in the development of consolidation processes.
  • Supervised team of 6 staff members.
  • Developed highly optimized routes for drivers, reducing delivery times by 30 minutes.

Certification

  • Forklift Operation and Safety Certification – Occupational Safety and Health Administration.

Languages

French
Native or Bilingual

Interests

  • Team Sports (soccer)
  • Coach kid soccer ( 9-12 years old)


Timeline

Freight Dispatcher

Wrist USA
10.2019 - Current

Hot Shot Driver

MKS Services
08.2017 - 10.2019

Front Desk Agent

Doubletree By Hilton
10.2011 - 02.2018

High School Diploma -

Kempner HS

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Malick Kone