Juliana Atieno

• Provide a positive and continuous contribution to the development and implementation of cabin crew business plan
• Demonstration leadership skills of coaching motivating and counselling the cabin crew
• Managing and allocation duties
• Ordering of appropriate aircraft dry stores
• Creating an environment that motivated the crew to impress our customers
• Recognizing quality performers and following up with the poor performers to achieve improvements for the future
• Continually improve the performance and competitiveness of the cabin crew team through leadership and management of the crew
• Ensuring the optimum standards of service is provided to the customers by being involved in and managing cabin service
• Identifying and resolving customer problems and complaints on the spot and following up where required
• Ensuring the cabin crew maintains company grooming standards
• Contributing to the development of onboard service policy
• Contributing to the improved in the on time departure performance by liaison and cooperation with airport ground staff
• Reporting to the performance manager

Flight Attendant (April 2012- Sept 2022

• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
• Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.

• Ensure safety in the cabin before each flight manually checking all the safety equipments
• Performing safety demonstration if required
• Sanitation of the cabin each time
• Directing the guests to the seats and helping with luggage
• Performing necessary briefings to the guests i.e
• Mother with child, guests at the emergency exits
• Ensure comfort of all the guests
• Food and drinks service the cabin
• Attending to unaccompanied minors
• Representing the face of the organization
• First aid whenever needed

• Ensuring safety of the station before the operations
• Reported directly to the station master
• Selling the product and give information
• Monitor the station equipments that are working with no problems
• Assisting the needy guests
• Offering training to the new colleagues
• Filling the balance accounting sheet at the end of the shift
• Intermediate between RTA and the public
• Improved customer satisfaction by providing friendly and efficient service at the station.
• Built trustful relationships with customers to encourage return visits.