Juliana Camargo
Coral Springs,FL
Summary
Detail oriented and customer focused professional with strong experience in retail, client service, and high quality presentation. Skilled in creating positive customer experiences, handling transactions with accuracy, and maintaining organized, visually appealing displays. Reliable, adaptable, and passionate about working in environments that require precision, trust, and attention to detail.
Overview
7
7
years of professional experience
Work History
Baker
Cheesecake Factory Inc
Pembroke Pines, FL
02.2024 - 03.2025
- Prepared and baked a variety of cheesecake flavors following established recipes.
- Maintained cleanliness and organization of baking stations to ensure safety and efficiency.
- Assisted in inventory management by monitoring ingredient supplies and restocking as needed.
- Operated baking equipment, ensuring adherence to safety protocols and operational standards.
- Complied with health and safety codes to protect staff and customers.
- Managed customer service operations, including taking orders and resolving complaints.
Secretary
Clarity PTH
Remote
06.2019 - 12.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to inquiries, providing exceptional customer service and support.
Customer Service Representative
Home Depot
Gainesville, FL
10.2021 - 03.2022
- Assisted customers with product inquiries and order processing to enhance satisfaction.
- Resolved customer complaints efficiently, ensuring positive experiences and loyalty.
- Collaborated with team members to maintain organized inventory and ensure product availability.
- Utilized point-of-sale systems to process transactions accurately and swiftly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Crew Trainer
McDonald’s
Gainesville, FL
09.2018 - 05.2019
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations during daily operations.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Delivered hands-on training in equipment usage and maintenance best practices.
- Taught new team members correct procedures for all areas of operations.
Cashier
McDonald’s
Weston, FL
12.2017 - 08.2018
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Assisted customers with product inquiries, providing exceptional service and support.
- Handled cash management, ensuring accurate drawer balances at shift end.
- Collaborated with team members to optimize workflow during peak hours.
- Resolved customer complaints professionally, enhancing overall satisfaction and loyalty.
Education
Bachelor of Arts - Music Technology
Florida Atlantic University
Boca Raton, FL12.2027
Associate of Science - Music Technology
Broward College
Fort Lauderdale, FL12.2025
Skills
Team player
Customer service experience
Active listener
Food safety and sanitation certification
Attention to detail
Adaptive and creative
Internship
Markee Music - Mixing Engineer Intern
Deerfield Beach, FL 01/2025 - 08/2025
Assisted main producer/engineer with setting up for recording and mixing services.
Delivered exceptional results by collaborating closely with artists, producers, and other team members.
Effectively resolved technical issues arising during recording or mixing sessions promptly without interrupting the team environment.
Timeline
Baker
Cheesecake Factory Inc
02.2024 - 03.2025
Customer Service Representative
Home Depot
10.2021 - 03.2022
Secretary
Clarity PTH
06.2019 - 12.2023
Crew Trainer
McDonald’s
09.2018 - 05.2019
Cashier
McDonald’s
12.2017 - 08.2018
Bachelor of Arts - Music Technology
Florida Atlantic University
Associate of Science - Music Technology
Broward College