Juliana Carattini
Las Vegas,NV
Summary
Detail-Oriented banking professional with experience in transaction processing, account maintenance, and customer service within valley bank of nevada. Proven ability to manage high-volume financial transactions, ensure compliance with banking regulations, and maintain accurate records.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Valley Bank of Nevada - North Las Vegas
03.2024 - Current
- Processes all transactions associated with teller duties and responsibilities.
- Processes nite drop, ATM, courier and armored car transactions in dual custody
- Processes change orders for merchant requests
- Began learning new account duties and responsibilities
- Completes branch opening and closing duties as assigned
Teller 1
Farmers & Merchants Bank
10.2022 - 07.2023
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Monitored and reported suspicious activity in line with bank security policies.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
Accounting Assistant
Thrift experience inc
01.2020 - 08.2021
- Selected vendors to pay and performed check printing
- Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time
- Responsible for data entry monthly or quarterly; producing financial statements for CPA review prior to adjusting closing entries.
Teller
Bank of the west
09.2018 - 01.2020
- Solicited and opened new banking relationships
- Produced final ATM cash settlement reports, drawer totals and check total reports
- Answer basic customer inquiries regarding products while complying with disclosure requirements, regulations and consumer privacy policies
- Sold official instruments, including cashier's checks, traveler's checks, and money orders
- Processed sales referrals and promoted bank services and products.
Accounting Assistant
Winsoon época inc
08.2014 - 09.2018
- Prepared 1099 forms at year end, and managed inventory of accounting office supplies
- Reviewed and entered all expense reports for payment
- Managed accounts payable and receivable
- Sorted & filed all A/R deposit and correspondence
Education
Some college - Finance
01-2010
Skills
- Cash handling
- Customer service
- Sales
- Communication skills
- Bilingual
- Phone etiquette
- Retail sales
- Banking
- Attention to detail
- Data entry efficiency
Languages
Spanish
Timeline
Customer Service Representative
Valley Bank of Nevada - North Las Vegas
03.2024 - Current
Teller 1
Farmers & Merchants Bank
10.2022 - 07.2023
Accounting Assistant
Thrift experience inc
01.2020 - 08.2021
Teller
Bank of the west
09.2018 - 01.2020
Accounting Assistant
Winsoon época inc
08.2014 - 09.2018