Juliana Flores
El Paso
Summary
Motivated customer service professional with a strong desire to excel in a challenging facility. Dedicated to utilizing knowledge and skills to deliver exceptional service and exceed customer expectations. Seeking a customer service position that will allow contribution to the success of the organization while further developing abilities. Committed to providing top-notch support and building positive relationships with customers.
Overview
7
7
years of professional experience
Work History
Medicare Customer Service Representative
Maximus Federal Services
10.2024 - Current
- Perform or assist in performing internal Audits of Quality Management System purposes
- Assist management with development of department goals and objectives
- Conduct monthly calibrations with call center leaders to develop scoring consistency and best practices
- Conduct coaching's sessions with associates and provide feedback addressing client service performance and product knowledge
BPO INTERPRETER
Akorbi
01.2024 - Current
- Interpreted verbal conversations between individuals with limited English proficiency
- Translated written texts from one language to another accurately and efficiently
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics
- Delivered real-time, accurate oral translations and interpretations for clients
Customer service Representative1
Evolent Health
01.2023 - 11.2023
- Reply and handle inquiries via inbound telephone and other communication channels, regarding health plan benefits and claims, eligibility, medical and other healthcare procedures, billing and payments and other related topics
- Answer and manage inquiries from customers in a prompt, courteous manner while documenting relevant information in a clear and concise manner in computer systems
Bilingual Sales Representative
Spectrum
05.2022 - 01.2023
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques
Csr Product Specialist/Bilingual Sales Rep
Hinduja Global Solutions
02.2018 - 03.2022
- Listen attentively to caller needs to ensure a positive customer feedback
- Handle50 calls daily with duties including signing up new customers, retrieving customer data, troubleshooting cable, internet and phone equipment
Education
Medical Assistant Certification - undefined
Southwest University
High School Diploma - undefined
Thomas Jefferson High School
Skills
- Fast learner
- Multi-line phone operation proficiency
- Working knowledge of Microsoft office, Excel and more
- Strong problem solving ability
- Work great under pressure
Timeline
Medicare Customer Service Representative
Maximus Federal Services
10.2024 - Current
BPO INTERPRETER
Akorbi
01.2024 - Current
Customer service Representative1
Evolent Health
01.2023 - 11.2023
Bilingual Sales Representative
Spectrum
05.2022 - 01.2023
Csr Product Specialist/Bilingual Sales Rep
Hinduja Global Solutions
02.2018 - 03.2022
Medical Assistant Certification - undefined
Southwest University
High School Diploma - undefined
Thomas Jefferson High School
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