Tahaira Lewis
Milwaukee,WI
Summary
Dynamic Medicare Customer Service Representative skilled in streamlining workflows and ensuring compliance. Recognized for reducing call handling times while delivering exceptional support to clients, contributing to overall operational efficiency.
Overview
12
12
years of professional experience
Work History
Medicare Customer Service Representative
Knueppel Healthcare Services
01.2018 - 03.2026
- Addressed customer Medicare inquiries by supplying precise information and promptly resolving related issues.
- Educated clients on Medicare plan options, ensuring clear understanding of benefits and coverage.
- Maintained detailed records of customer interactions, enhancing data accuracy for future reference.
- Streamlined communication processes between departments, improving response times to customer requests.
- Analyzed customer feedback to identify service improvement opportunities, enhancing overall satisfaction.
- Led initiatives to reduce call handling time, contributing to increased operational efficiency in the team.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
Vendor Enrollment Specialist
Abr Employment Services
03.2014 - 01.2018
- Streamlined vendor enrollment procedures, guaranteeing compliance with organizational policies and relevant industry standards.
- Developed and delivered training materials to facilitate effective onboarding of new vendors.
- Established and nurtured vendor connections, promoting effective communication and collaboration across projects.
- Analyzed and improved enrollment workflows, achieving greater efficiency and faster processing times.
- Streamlined enrollment procedures, resulting in improved efficiency and reduced processing time.
- Developed and maintained a comprehensive database of enrolled vendors, ensuring accurate recordkeeping.
- Supported organizational growth through effective identification and enrollment of diverse suppliers.
Education
High School Diploma -
U.S. Dept Of Education
Washington, D.C.10-2024
Skills
- Call center experience
- Data entry proficiency
- Complaint handling
- Medicare
- Customer service expertise
- Leadership qualities
- Compliance
- Verbal and written communication
- New employee enrollment
Timeline
Medicare Customer Service Representative
Knueppel Healthcare Services
01.2018 - 03.2026
Vendor Enrollment Specialist
Abr Employment Services
03.2014 - 01.2018
High School Diploma -
U.S. Dept Of Education