Summary
Overview
Work History
Education
Skills
Timeline
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Juliana Garcia

Whittier,CA

Summary

Personal Health Coach with 5 years of experience helping a variety of clients accomplish their health goals. Trained with in-depth knowledge of nutrition, movement and health conditions to guide clients in building better habits to foster new & improving results. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized, Bilingual in English/Spanish (and some Portuguese) and friendly with excellent, energetic, positive interpersonal skills.

Overview

18
18
years of professional experience

Work History

Independent Certified Health Coach

Optavia
08.2018 - Current
  • Assisted clients in finding new ways to inspire healthier habits.
  • Maintained records of clients' health progress and compared to health goals with weekly calls.
  • Coached clients by developing health goals and action plans.
  • Recommended nutrition and fitness modifications to improve overall health of clients.
  • Supported implementation of patient health plan, weight loss programs and personalized fitness and exercise programs.
  • Provided comprehensive, empowering and professional habit coaching programs so members remain motivated to attain personal health and fitness goals.
  • Engaged members in weekly training services, daily podcast and reading materials.
  • Taught health education zoom classes for active clients and local community.
  • Assisted with development of improved seminars and training materials.
  • Conducted health assessments to identify health needs and risk factors for individuals.
  • Developed and implemented health education programs to help individuals and communities improve health and well-being.
  • Promoted available resources and connected individuals with services.
  • Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.

Head Server/Waitress Trainer

Pho & Roll
11.2014 - 06.2018
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Increased sales per customer by listening actively and recommending relevant menu items.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.

Waitress /Cashier Team Lead

Rick’s Diner
05.2012 - 11.2014
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Used cash registers and credit card machines to cash out customers.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Caregiver

IHSS
04.2006 - 11.2011
  • Assisted client with daily living needs to maintain general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationship with client to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individual to events and activities, medical appointments, and shopping trips.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures when neede.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

Education

Associate of Science - Kinesiology

Rio Hondo College
Whittier, CA
06.2016

Skills

  • Exercise Program Design
  • Smart Goals
  • Motivating and Coaching Clients
  • Relaxation Techniques
  • Quality Improvement Activities
  • Lifestyle Coaching
  • Training Materials
  • Public Speaking
  • Emotional Support
  • Stress Management
  • Develop Programs
  • Support Networks
  • Nutrition
  • Healthy Eating
  • Cash Drawer Reconciliation
  • Upselling Techniques
  • Guest Interaction
  • Menu Knowledge
  • Credit and Cash Transactions
  • Full Service Dining

Timeline

Independent Certified Health Coach

Optavia
08.2018 - Current

Head Server/Waitress Trainer

Pho & Roll
11.2014 - 06.2018

Waitress /Cashier Team Lead

Rick’s Diner
05.2012 - 11.2014

Caregiver

IHSS
04.2006 - 11.2011

Associate of Science - Kinesiology

Rio Hondo College

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Juliana Garcia