JULIANA GRIJO
San Diego,CA
Summary
Customer Service professional with over 8 years of solid experience in the aviation and tourism industries. Skilled in check-in, flight dispatch, special services, tickets sales, administrative support, and team training. Recognized for clear communication, empathy, and results-driven focus. Currently elegible to work in the US under OPT (Optional Practical Training).
Overview
12
12
years of professional experience
1
1
Certification
Work History
Airport Customer Service Agent
Azul Brazilian Airlines
01.2013 - 01.2020
- Provided check-in, boarding, and arrival services with a strong focus on customer satisfaction and smooth operations.
- Performed flight dispatch (AVSEC) and managed baggage services with safety and efficiency.
- Sold tickets, assisted special needs passengers, and handled unexpected issues promptly.
- Acted as a team trainer, supporting new staff onboarding and skill development.
- Managed administrative tasks including invoicing, cash handling, and daily reporting.
Sales Consultant
Vivo S/A
01.2010 - 01.2011
- Provided in-store and phone customer service, offering customized telecom solutions.
- Sold post-paid plans, accessories, and additional services to meet clients needs.
- Managed cash operations, opening/closing, and financial flow.
Travel Consultant Intern
Adventure Travel (Aventura Ecoturismo e Viagens)
01.2008 - 01.2009
- Assisted with sales of domestic and internacional travel packages and flight tickets.
- Supported planning and coordination of study trips and group tours.
- Provided customer service, travel advice, and booking support.
- Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence.
Education
Certificate Program - Hospitality Management
San Diego University Integrative Studies
01.2025
Bachelor's Degree - Tourism
Faculdades Integradas de Bauru
01.2010
Skills
- Customer Service
- Clear Communication
- Ability to work independently and as part of a team
- Flexibility
- Detail-oriented and able to handle multiple tasks simultaneously
- Sales and Negotiation
- Problem Solving
- Administrative Support
Certification
- Inbound Certification HubSpot Academy
- AVSEC - Aviation Security Training
- Internal Customer Service and Operations Training - Azul Brazilian Airlines.
Languages
Portuguese
Native or Bilingual
English
Professional Working
Spanish
Elementary
Timeline
Airport Customer Service Agent
Azul Brazilian Airlines
01.2013 - 01.2020
Sales Consultant
Vivo S/A
01.2010 - 01.2011
Travel Consultant Intern
Adventure Travel (Aventura Ecoturismo e Viagens)
01.2008 - 01.2009
Bachelor's Degree - Tourism
Faculdades Integradas de Bauru
Certificate Program - Hospitality Management
San Diego University Integrative Studies
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