Juliana Guerriero
Parsippany
Summary
Well-qualified Specialty Beauty advisor, familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
2
2
years of professional experience
Work History
MAC Specialty Beauty Advisor
Ulta
04.2024 - Current
- Exceeded MAC brand sales goals and contributed to exceeding store goals
- Built and maintained strong customer relationships and following up with guest inquiries
- Conduct personalize makeup applications, skincare analyses and product demonstrations with guests
- Maintained counter and display areas for cleanliness and organization.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Followed up with customers to increase satisfaction with purchases and services.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Lead cashier
Ulta
09.2023 - 04.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Educated employees on register use, merchandising, and customer service.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Alleviated customer service needs with policy-appropriate solutions.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Prestige beauty advisor
Ulta
10.2022 - 09.2023
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
- Taught customers how to apply makeup and recommended optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Assistant
Marc Anthony Salon
10.2022 - 06.2023
- Offered exceptional service and support to walk-in and scheduled customers.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Answered telephone calls to provide information and schedule new appointments.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
Education
Aesthetics Program -
Artistic Academy
Morris Plains, NJ01-2024
Cosmetology program -
Artistic Academy
Morris Plains, NJ06-2023
High School Degree -
Parsippany Hills High School
Parsippany, NJ06-2022
Skills
- Sales closing
- Beauty product demonstration
- Skin analysis
- Sales proficiency
- Application techniques
- Cosmetology
Timeline
MAC Specialty Beauty Advisor
Ulta
04.2024 - Current
Lead cashier
Ulta
09.2023 - 04.2024
Prestige beauty advisor
Ulta
10.2022 - 09.2023
Assistant
Marc Anthony Salon
10.2022 - 06.2023
Aesthetics Program -
Artistic Academy
Cosmetology program -
Artistic Academy
High School Degree -
Parsippany Hills High School