Hi, I’m
Juliana Hollyfield
Vidor,TX
Summary
Accomplished Field Service Technician with a proven track record at Veolia North America, known for exceptional customer service and expertise in troubleshooting and repair. Strengths include troubleshooting skills, able to work independently and with coworkers, strong customer service orientation.
Reliable and adaptable professional with positive, upbeat tone, well-suited for hands-on technical roles. Possesses foundational understanding of electrical systems and mechanical troubleshooting, along with technical skills in equipment maintenance and repair. Capable of ensuring optimal equipment performance.
Overview
6
years of professional experience
Work History
Veolia North America
Field Service Technician
06.2022 - Current
Job overview
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Followed safety procedures to avoid injuries in the field.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Maintained accurate records of plant operations, including daily logs, maintenance reports, and regulatory documentation.
- Performed routine maintenance and repairs on water-treatment plant equipment to reduce downtime.
- Monitored water quality and adjusted chemical dosages to meet regulatory standards.
- Monitored water production and tested water samples to evaluate quality and safety.
- Worked on several customer sites including ExxonMobil, Air Liquide, BASF, and Motiva
Walmart
Cashier, Customer Service Rep
07.2019 - 06.2022
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Lamar Institute of TechnologyBeaumont, TX
Associate of Science from Instrumentation Technology
05-2022
University Overview
- Honoree of Juliana Hollyfield
Kountze High SchoolKountze, TX
High School Diploma
05-2019
Skills
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Preventive Maintenance
- Teamwork and coordination
- Customer training
- Valid Driver's license
- Technical support
- Power tools operation
- Repair and installation
- Installation and maintenance
- Equipment inspection
- Safety assessment
- Equipment Repair
- Proficient in Google Docs, and Google Sheets
- OSHA certification
- Forklift certified
- RO Level 1 certified
Timeline
Field Service Technician
Veolia North America
06.2022 - Current
Cashier, Customer Service Rep
Walmart
07.2019 - 06.2022
Lamar Institute of Technology
Associate of Science from Instrumentation Technology
Kountze High School
High School Diploma