Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Juliana I. Gonzalez

Orange Park,Florida

Summary

Organized, communicative, and quick to learn, I am a current college student with over three years of experience working in multiple professional customer service and administrative settings. I am an extremely motivated individual interested in gaining more knowledge and career opportunities, as I am an aspiring psychologist with a passion for healthcare. Skilled Customer Service Supervisor with a background in managing customer service teams, ensuring high-quality customer interactions, and resolving complex customer complaints. Strengths include problem-solving capabilities, strong leadership skills, and the ability to implement effective customer service protocols.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Keke's Breakfast Cafe
11.2024 - Current
  • Informed customers of allergens in the menu.
  • Ensured complete customer satisfaction with the meal.
  • Collaborated with kitchen staff to ensure timely preparation and caution with meals that required modifications.

Customer Service Supervisor

Winn-Dixie
09.2022 - 11.2024
  • Answered all inquiries accurately in accordance with company policy.
  • Provided exceptional customer service, resolving client issues efficiently and effectively.
  • Handling of various specialties such as lottery, refund measures, and Western Union procedures.
  • Accurate completion of closing paperwork.
  • Supervision of all working staff, including task direction and management.

Stock associate

Winn-Dixie
10.2021 - 08.2022
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
  • Maintained effective team member communication.

Education

High School Diploma -

Oakleaf High School
05-2023

Associate of Arts -

FSCJ

Skills

  • Customer service
  • Team building
  • Inventory management
  • Problem solving
  • Time management
  • Office management
  • Food safety procedures
  • Policy compliance

Certification

  • Safe food handling certificate

Timeline

Server

Keke's Breakfast Cafe
11.2024 - Current

Customer Service Supervisor

Winn-Dixie
09.2022 - 11.2024

Stock associate

Winn-Dixie
10.2021 - 08.2022

High School Diploma -

Oakleaf High School

Associate of Arts -

FSCJ

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