Juliana Knecht
Apex,NC
Summary
Highly efficient student well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Very goal oriented and quick to help out in any position that may need it. Social and has no trouble meeting and getting along with other coworkers, can work well with others to complete any task that is given.
Overview
1
1
Certification
Work History
Restaurant Crew Member
Tropical Smoothie Cafe
Apex, NC
2021.10 - Current
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Provided prompt, courteous services to customers in Tropical's dining environment.
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept register accurate through correct billing, payment processing and cash management practices.
Volunteer Greeter
Hope Community Church
Apex, NC
2019.07 - 2019.08
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Acted as first point of contact for visiting clients and customers.
- Greeted customers with smile and provided friendly, knowledgeable service
Education
High School Diploma -
Apex High School
Apex, NC06.2023
Skills
- Customer engagement
- Performance improvement
- Point-of-sale transactions
- Verbal and written communication
- Interactive communication skills
- Telephone etiquette
- Hospitality service expertise
- Cash Handling
- Memorization
- Strong Leadership
- Productive in fast-paced environment
- Accountability
Certification
- Microsoft Word
- Microsoft Powerpoint
Timeline
Restaurant Crew Member
Tropical Smoothie Cafe
2021.10 - Current
Volunteer Greeter
Hope Community Church
2019.07 - 2019.08
High School Diploma -
Apex High School