Juliana LaBarbera
Rochester,NY
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
University of Rochester
10.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate counselors or departments.
- Handled sensitive student information with confidentiality, adhering to university guidelines.
- Resolved student and family problems and complaints.
- Worked closely with student workers helping them with any questions that may arise while answering phones and emails
Receptionist
Jackie O's Beauty Salon
03.2021 - 10.2022
- Confirmed appointments, communicated with clients and updated client records
- Restocked supplies and submitted purchase orders to maintain stock levels
- Troubleshot copy machines and printers as well as sound systems and home security systems and scheduled service as needed
- Corresponded with clients through email, telephone or postal mail
- Mixed color and adjusted color formulas and ratios as needed as well as kept a log of all previous iterations of the color process.
Lead Cafe Trainer
Barnes & Noble
09.2016 - 08.2021
- Created curricula, instructions, documents and written tests for various types of training courses
- Collaborated with team members to achieve target results
- Trained new cafe workers in sales, customer service and safety
- Maintained clean and attractive product displays to entice customer purchases
- Produced food and drink products adhering to company quality and quantity standards
- Monitored food temperatures to comply with safety regulations
- Filled in for absent employees in any position in cafe, keeping operations efficient even when shorthanded
- Responded to emergencies and events occurring outside business hours
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
Merchandise Manager
Bath And Body Works, Limited Brands
08.2020 - 03.2021
- Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations
- Assessed areas of service concern and developed improvement plans
Education
No Degree - Cultural Anthropology
University of Rochester
Rochester, NYNo Degree - Art History
University of Rochester
Rochester, NYNo Degree - Biology
Monroe Community College
Rochester, NYSkills
- Professional demeanor
- Telephone skills
- Documentation and reporting
- Information protection
- Front desk operations
- Multitasking and prioritization
- Inventory management
- Records maintenance
- Knowledge of Microsoft suite
- Excellent communication
- Multitasking Abilities
Certification
- Bloodborne pathogens certificate completed 8/6/21
- CPR/AED/ First-Aid certificate completed 8/6/21
Timeline
Receptionist
University of Rochester
10.2022 - Current
Receptionist
Jackie O's Beauty Salon
03.2021 - 10.2022
Merchandise Manager
Bath And Body Works, Limited Brands
08.2020 - 03.2021
Lead Cafe Trainer
Barnes & Noble
09.2016 - 08.2021
No Degree - Cultural Anthropology
University of Rochester
No Degree - Art History
University of Rochester
No Degree - Biology
Monroe Community College