Juliana Lucero
New Haven,CT
Summary
Successful Pharmacy Technician bringing 5 years of experience in filling prescriptions with expert accuracy, building relationships with customers, and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste, and abuse. Well-versed in all aspects of pharmacy operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician (Care Team)
Fair Haven Community Health Center
Branford, CT
05.2023 - Current
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Answered telephones to respond to questions or requests.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Assisted in training new employees on pharmacy procedures.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Provided education materials about medications to patients upon request.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
PCA
Amity Home Care
Orange, CT
10.2022 - Current
- Planned and served meals and snacks to patients according to prescribed diets.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
Data Entry Pharmacy Technician
Connecticut Pharmacy
Wallingford, CT
08.2022 - 05.2023
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Scheduled deliveries of medications to nursing homes or other facilities as needed.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Specialty Pharmacy Liaison
Yale New Haven Health
Hamden, CT
04.2022 - 07.2022
- Making outbound calls to schedule deliveries for patient medications
- Working closely with providers and MD offices to obtain information needed to better assist patients
- Maintained accurate records of customer interactions in the company database.
- Handling billing concerns and maintaining a good workflow.
- Verified accuracy of data entered into the system before making calls.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Pharmacy Technician
Walmart
New Haven, CT
10.2021 - 05.2022
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Restocked shelves with new supplies of medications as needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Flagged potential side effects and allergies to prescribed medications for patients.
Pharmacy Technician
Walgreens
New Haven, CT
01.2019 - 09.2021
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Education
High School Diploma -
Metropolitan Business Academy
New Haven, CT05-2016
Skills
- Drug Inventory Management
- Billing Support
- Regulatory Compliance
- Attention to Detail
- Spanish Fluency
- Call Triaging
- Multi-Task Management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
French
Elementary
Certification
Licensed Pharmacy Technician
References
References available upon request.
Timeline
Pharmacy Technician (Care Team)
Fair Haven Community Health Center
05.2023 - Current
PCA
Amity Home Care
10.2022 - Current
Data Entry Pharmacy Technician
Connecticut Pharmacy
08.2022 - 05.2023
Specialty Pharmacy Liaison
Yale New Haven Health
04.2022 - 07.2022
Pharmacy Technician
Walmart
10.2021 - 05.2022
Pharmacy Technician
Walgreens
01.2019 - 09.2021
High School Diploma -
Metropolitan Business Academy
Licensed Pharmacy Technician
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