Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juliana Lupul

Culpeper,VA

Summary

Personable Customer Service Representative offering four years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success!

Overview

5
5
years of professional experience

Work History

Member Service Representative

Excel Fitness
07.2023 - Current
  • Handle customer inquiries and suggestions courteously and professionally.
  • Sell memberships and personal training sessions to new customers.
  • Promptly respond to all requests for assistance.
  • Kept the front desk and lobby clean, clutter-free, and orderly to present an attractive atmosphere.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Answer questions and address, resolve, or escalate issues to management personnel to satisfy customers.

Manufacturing Technician

Micron Technology, Inc.
02.2022 - 04.2023
  • Inspected finished products for quality and adherence to customer specifications.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
  • Made sure that products were produced on time and are of good quality.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.

Material Handler

Micron Technology, Inc.
07.2021 - 02.2022
  • Transported inventory items to appropriate locations.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Demonstrated and applied product knowledge of company SKUs.

Owner

Stay Glowing Cosmetics LLC
02.2019 - 05.2021
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.

Education

Liberty High School
Bealeton, VA
05.2021

Skills

  • Office Supplies and Inventory
  • Business Growth and Retention
  • Social Media Platforms
  • Customer Service and Assistance
  • Inventory Counting
  • Critical Thinking

Timeline

Member Service Representative

Excel Fitness
07.2023 - Current

Manufacturing Technician

Micron Technology, Inc.
02.2022 - 04.2023

Material Handler

Micron Technology, Inc.
07.2021 - 02.2022

Owner

Stay Glowing Cosmetics LLC
02.2019 - 05.2021

Liberty High School

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Juliana Lupul