Juliana Matias
Renton,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail, food service and the beauty industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Starbucks Barista
Target
11.2022 - 01.2024
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Inbound and Outbound Warehouse Associate
Target
08.2021 - 10.2022
- Assisted in receiving, stocking and distribution of merchandise.
- Operated equipment while observing standard safety procedures.
- Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
- Aided in the training of new warehouse personnel, sharing best practices and providing guidance when needed.
Beauty Sales Associate
Target
11.2020 - 08.2021
- Utilized excellent communication skills to effectively convey product benefits and features to potential buyers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
General Merchandiser
Target
11.2019 - 11.2020
- Managed promotions and discounts to drive sales and clear out overstocked items.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Implemented visual merchandising strategies that attracted customers and boosted overall store performance.
- Executed revised sales plans and reset zones to incorporate new merchandise.
Education
Kentridge High School
Kent, WAHigh School Diploma -
Hazen High School
Renton, WA06.2021
Cosmetology Education
Aveda Arts & Sciences Institute
802 E Pike St, Seattle, WA 98122Skills
- Hospitality and Professionalism
- Friendly and outgoing
- Customer Service
- Active listener
- Team Player
- Safe Food Handling
- Retail Merchandising
- Exceptional time management skills
- Flexible Schedule
- Willing to help where needed
- Punctual and Reliable
Timeline
Starbucks Barista
Target
11.2022 - 01.2024
Inbound and Outbound Warehouse Associate
Target
08.2021 - 10.2022
Beauty Sales Associate
Target
11.2020 - 08.2021
General Merchandiser
Target
11.2019 - 11.2020
Kentridge High School
High School Diploma -
Hazen High School
Cosmetology Education
Aveda Arts & Sciences Institute