Mya Clarke
Summary
Dynamic and adaptable professional with a proven track record at Starbucks and ThedaCare Regional Medical Center, excelling in high-pressure environments and delivering exceptional customer service. Skilled in new hire training and effective communication, consistently achieving positive customer satisfaction scores. Demonstrated ability to enhance customer experiences through hospitality and professionalism, making significant contributions to team success. Pursues any opportunity for professional and personal growth while keeping up with studies in Biomedical Sciences.
Overview
5
5
years of professional experience
Work History
Starbucks Barista
Starbucks
06.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
Phlebotomist
ThedaCare Regional Medical Center
08.2023 - 01.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Trained on work with EPIC systems, proper PPE
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Event Waitress
Waverly Beach
09.2021 - 03.2022
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Prepared and maintained drink stations throughout catering events.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Served plated dinners with up to 5 courses.
McDonald's Employee
McDonald's
12.2019 - 12.2020
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
Bachelor of Arts - Biomedical Sciences
Arizona State University
Tempe, AZ05.2027
Certification - BLS Certification
NWTC
Green Bay, WI02.2024
High School Diploma -
Little Chute Career Pathways Academy
Little Chute, WI05.2023
Skills
- New Hire Training
- Retail Management
- Adaptive and Creative
- Effective Communicator
- Collaborative Team Member
- Serve Customer Needs
- Hospitality and Professionalism
Timeline
Phlebotomist
ThedaCare Regional Medical Center
08.2023 - 01.2024
Event Waitress
Waverly Beach
09.2021 - 03.2022
Starbucks Barista
Starbucks
06.2021 - Current
McDonald's Employee
McDonald's
12.2019 - 12.2020
Bachelor of Arts - Biomedical Sciences
Arizona State University
Certification - BLS Certification
NWTC
High School Diploma -
Little Chute Career Pathways Academy