Juliana Mendoza
Calhoun,GA
Summary
Dedicated and customer-focused professional with over 5 years of experience providing exceptional support across healthcare, retail, and beauty industries. Skilled in communication, problem-solving, and building long-term customer relationships. Adept at handling inquiries, resolving issues efficiently, and maintaining a positive attitude in fast-paced, remote environments. Proven ability to deliver empathetic, high-quality service and exceed customer expectations. Seeking a remote Customer Service Representative role where I can leverage my interpersonal and technical skills to enhance the customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
AGC Pediatrics
Cartersville, GA
10.2023 - Current
- Scheduled and confirmed patient appointments, ensuring smooth and efficient communication.
- Managed patient inquiries via phone and email, demonstrating professionalism and empathy.
- Verified insurance coverage and processed billing inquiries, contributing to improved patient satisfaction.
- Utilized electronic medical record systems and multitasked in a fast-paced office environment.
- Maintained accurate records and provided administrative support to ensure efficient office operations.
Sales Associate
Lee Wrangler
Calhoun, GA
04.2021 - 09.2023
- Delivered outstanding customer service and exceeded sales goals through personalized recommendations.
- Handled customer inquiries, exchanges, and returns with efficiency and positivity.
- Maintained product displays and store organization to create an inviting shopping experience.
- Collaborated with team members to meet store objectives and strengthen customer loyalty.
Beauty Advisor
Sally Beauty
Calhoun, GA
07.2019 - 09.2021
- Provided expert advice on beauty products and trends to meet individual client needs.
- Fostered repeat business by building rapport and trust with customers.
- Supported team efforts to maintain a friendly and engaging store atmosphere.
Education
High School Diploma - undefined
Gordon Central High School
Calhoun, GASkills
- Customer Relationship Management
- Conflict Resolution & Problem Solving
- Remote Communication Tools (Zoom, Teams, CRM systems)
- Data Entry & Multitasking
- Time Management & Reliability
- Empathy & Active Listening
Certification
CPR
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
AGC Pediatrics
10.2023 - Current
Sales Associate
Lee Wrangler
04.2021 - 09.2023
Beauty Advisor
Sally Beauty
07.2019 - 09.2021
High School Diploma - undefined
Gordon Central High School